Acrobat Pro for Mac 11.0.14 update Not Recognized

[paddster7]

I received notification there was an update to Acrobat Pro.  I went through the usual procedure and accepted the automated update process.  It failed.  I then downloaded the 11.0.14 update from the Adobe website and attempted a manual update.  When I attempted to mount the AcrobatUpd11014.dmg file, it states, "The following disk image could not be opened because the image is not recognized.

Any idea how to get a valid copy of the disk image so I can update my program?

[Anubha Goel]

Hi Greg Knowles,

Please let me know what version of MAC OS you are using.

Also, share the screenshot of the exact error message that appears.

Regards,

Anubha

[paddster7]

I am currently running OS X 10.11.3 (El Capitan), which is the latest version.  I am also currently running Acrobat Pro 11.0.13.

Image 1 is the screen I get telling me there is an update.  Image 2 is the failure message I get when it tries to update itself.  Image 3 is the error screen I get when trying to mount the update file from the Adobe website for the 11.0.14 update.

[AadeshSingh]

Hi paddster7,

Try the solutions mentioned in this KB doc.Troubleshoot Adobe Acrobat update errors | Mac OS.

Regards,
Aadesh

[mbierman]

I have the same problem. Adobe 11.0.07 El Capitan. Root user is already enabled. I get this error:

[paddster7 · Accepted solution]

I tried the methods described in the article and nothing worked except a complete re-installation of the program.  So, Acrobat Pro is now at 11.0.14, but it was not easy to fix.

Thanks for your help.