Acrobat Pro started up in French.

[anken5132480]

Acrobat Pro started up in French. I have an English version and French is not even an option. I work with an iMac. I've already tried to reinstall Adobe Acrobat Pro but the problem is still there. I have this Creative Suite for a few years now and I never had this problem before. What can I do to make this English again?

[try67]

Try holding down Shift when you launch the application. It should open a language selection dialog.

If that doesn't work then press Cmd+K inside Acrobat to open the Preferences window and then go to Language (probably something like "Langue" in French) and the first option there should be the application language selection.

[anken5132480]

The Shift key does nothing. In Preferences there is no option 'langue'. I looked it up to change the languages and they say that it would stand be 'internationales'. But it's an English version and normally there is no other option, so I can't change the language. By reinstalling I could choose between 'English (International)' or 'English (America)'. But it still started up in French. I tried to call Adobe Support but they say there is no phone support for Acrobat Pro.

[anken5132480]

The Shift key does nothing. In Preferences there is no option 'langue'. I looked it up to change the languages and they say that it would stand be 'internationales'. But it's an English version and normally there is no other option, so I can't change the language. By reinstalling I could choose between 'English (International)' or 'English (America)'. But it still started up in French. I tried to call Adobe Support but they say there is no phone support for Acrobat Pro. Everything is in French, even the uninstall dialogues.

[try67]

That's not true. Acrobat Pro (DC or XI) is supported by Adobe. Call again

and demand help.

[anken5132480]

I've already tried to call this number several times.

02 711 99 60

Acrobat Pro is not even in the selection menu. When I try to get help for 'adobe reader', which is available in the menu, they say there is no phone support for acrobat and that I need to visit the website.

Is this even the right number?

[anken5132480]

I tried to look it up on google and I found someone with the same problem. He could chat with Adobe Support and they shared the screen. They found a corrupt file that needed to be removed in the 'application support' folder. But I don't know which document I need to remove to solve the problem.

[try67 · Accepted solution]

Adobe (Acrobat) Reader is not the same as Adobe Acrobat Pro. There is support for the latter, not the former, which is a free application.

Edit: fixed a mistake in the above text