Acrobat Pro XI always ask me to sign in to supposedly "trial software" - never happened before

[Adobe_Newbie_2013]

Hello there,

I bought the Acrobat Pro XI last year and had a license but just today, when I try and click to view a PDF, my Acrobat XI Pro now ask me to Sign In.

"Please sign in with your Adobe ID to use your trial of Adobe XI Pro"

It's claiming that I am using a "Trial" version which is not correct.

Why is this happening?

Is a license expiration date tied to the license?

Thanks

[Guest]

Hi ,

Please refer the following document.

Adobe Creative Suite 6 applications unexpectedly revert to trial mode

Regards

Sukrit Dhingra

[Adobe_Newbie_2013]

Hello Sukrit,

We are NOT using Creative suite as it is just a standalone Acrobat XI Pro version for desktop, Windows edition.

any other suggestions?