Acrobat X does not accept CS5.5 license, won't launch, on Mac OS 10.10.5 all other design standard apps work

[jesachs]

Acrobat X does not accept CS5.5 license, won't launch, on Mac OS 10.10.5 all other design standard apps work.

[YatharthS]

Hi jesachs,

Please follow the steps suggested in this KB article https://helpx.adobe.com/creative-suite/kb/troubleshoot-launch-issues-problems-cs5.html

Regards,

Yatharth

[jesachs]

does not help!!!   still get the "this serial number is not valid for this product" message

[YatharthS]

Hi jesachs,

Please refer to this shared link for the KB article for this message : https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Regards,

Yatharth

[jesachs]

this does not work......  can you find an actual solution please...

H

Jason E Sachs AIA

Email signatures and personal information | Adobe Community

​Maitre Assitant Associé - STA

école nationale superieure d'architecture de PARIS LA VILLETTE

On Wed, Jan 27, 2016 at 5:48 PM, yatharth5555 <forums_noreply@adobe.com>

[YatharthS]

Hi ,

Please check with new user account.Refer to this Article for creating new user account :- https://support.apple.com/kb/ph14411?locale=en_US

Regards,

Yatharth

[jesachs]

there  is only one user on my machine.    why would i want to do this?  and

why do think this will fix my problem.  I don't

H

Jason E Sachs AIA

Email signatures and personal information | Adobe Community 

​Maitre Assitant Associé - STA

école nationale superieure d'architecture de PARIS LA VILLETTE

[YatharthS]

Hi,

This is to check whether is there any permissions issue with in the profile for this program.Please check & let me know whether it works or not .

Regards,

Yatharth

[jesachs]

it did not make any difference..

the problem is almost certainly caused by the fact that I had a CS 6 30 day

trial that ran out. before I installed cs5.5, ( of course I completely

uninstalled everything ) could you look into that connection and see if

you can find a solution.

thanks

H

Jason E Sachs AIA

www.figure4ward.com <http://figure4ward.com/>

U.S.A. Chicago Illinois

Ph: 312.235.2725

E.U. Grenoble France

C: 06 44 18 87 30

Ph: +33(0)4 76 41 14 15

​Maitre Assitant Associé - STA

école nationale superieure d'architecture de PARIS LA VILLETTE

<http://www.paris-lavillette.archi.fr/>

[jesachs]

H

​ello

anybody following up on this, 10 days later and I still do not have

working software, or any proposed solution... can a get a response

please??????????​

Jason E Sachs AIA

www.figure4ward.com <http://figure4ward.com/>

U.S.A. Chicago Illinois

Ph: 312.235.2725

E.U. Grenoble France

C: 06 44 18 87 30

Ph: +33(0)4 76 41 14 15

​Maitre Assitant Associé - STA

école nationale superieure d'architecture de PARIS LA VILLETTE

<http://www.paris-lavillette.archi.fr/>

[YatharthS]

Hi,

Please refer to this KB article :- https://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

Let me know if it works.

Regards,

Yatharth

[jesachs]

did step 3, ( I am on a mac )

other applications work,,,,,acrobat still won't work???????????????

I need working software

H

Jason E Sachs AIA

www.figure4ward.com <http://figure4ward.com/>

U.S.A. Chicago Illinois

Ph: 312.235.2725

E.U. Grenoble France

C: 06 44 18 87 30

Ph: +33(0)4 76 41 14 15

​Maitre Assitant Associé - STA

école nationale superieure d'architecture de PARIS LA VILLETTE

<http://www.paris-lavillette.archi.fr/>

On Wed, Feb 10, 2016 at 10:19 AM, YatharthS <forums_noreply@adobe.com>

[jesachs]

can you figure out how to wipe the 30 day trial from my machine.... then

maybe adobe application manager will launch acrobat correctly....

can you contact someone higher up who knows how to finish this

thanks

H

Jason E Sachs AIA

www.figure4ward.com <http://figure4ward.com/>

U.S.A. Chicago Illinois

Ph: 312.235.2725

E.U. Grenoble France

C: 06 44 18 87 30

Ph: +33(0)4 76 41 14 15

​Maitre Assitant Associé - STA

école nationale superieure d'architecture de PARIS LA VILLETTE

<http://www.paris-lavillette.archi.fr/>