Acrobat X for Mac crashes directly after launch

Report · Mar 24, 2016

Hello,

I have installed Acrobat X Pro on a 2014 Macbook Pro. Latest version OSX El Capitan 10.11.3. The version of Acrobat X Pro is 10.1.13.

When I launch Acrobat X Pro it immediately crashes - after about 3 seconds. This problem occurs when I try to open a file but also if I only start the application without doing anything else.

What have I done already to try to solve the problem:

I have uninstalled Acrobat and have reinstalled it - same problem
I have updated Application Manager - same problem

I need support because I am stuck. Thanks for any assistance!

Regards,

Uwe

Report · Mar 24, 2016

Have this same issue. On with the chat desknow and they are telling me I can't get support. yesteday, the chat tech threw away all my files. told me to redownload CS6 and install. Acrobat10 still doesn't work. Now he is telline me 'sorry, I can't get support' . Basically what the tech started yesterday, they can't fix today.

Report · Apr 05, 2016

Hi Uwe,

Just for testing purpose, can you please try the steps mentioned below and let me know if it worked for you:

Delete all the files from following folders:

[Home]/Library/Application Support/Adobe/SLStore

[Home]/Library/Application Support/Adobe/SLCache

And, delete all files from following folder except cache.db

[Home]/Library/Application Support/Adobe/AdobePCD

Then launch Acrobat and try to activate and check.

If possible please provide your console log. Follow steps mentioned below to get the console log:

a. Launch Console(/Application/Utilities/Console)

b. Clear all messages(using Clear display option)

c. Launch Acrobat and wait for it to close

c. Once Acrobat closes, save the console log(File-Save a Copy as). Please paste the log here.

Regards,

Rave