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Acrobat XI Pro closes after a few seconds

New Here ,
Jun 29, 2016 Jun 29, 2016

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My computer died and I got a new one.  I installed Acrobat XI Pro and used my serial number.  I never saw an activation screen.  When I open a pdf it only stays open for a few seconds then closes.  I tried the chat and they said they couldn't help me that I should go post on the forum.  I see many people have posted this same question but no answers help.  This is terrible support from Adobe.

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Acrobat SDK and JavaScript

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correct answers 1 Correct answer

Explorer , Jun 29, 2016 Jun 29, 2016

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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Adobe Employee ,
Jun 29, 2016 Jun 29, 2016

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Hi mariec17384247

Can you please use the Log Collector tool from: Adobe Creative Cloud Log Collector Tool  and send us the log files along with the serial number you are using at trkumar@adobe.com so that we can investigate further.

Regards,

Yatharth

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New Here ,
Apr 21, 2022 Apr 21, 2022

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LATEST
  1. "Download Adobe Customization Wizard from this location."

Unfortunately, the location (https://www.adobe.com/support/downloads/thankyou.jsp?ftpID=6014&fileID=6042

can't be reached.

Is there another location from which I can download the Adobe Customization Wizard?

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New Here ,
Jun 29, 2016 Jun 29, 2016

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Please disregard this question I finally got chat support to help me.  They removed the SL folders so I would have to re-activate and everything seems to work

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Explorer ,
Jun 29, 2016 Jun 29, 2016

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Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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New Here ,
Feb 08, 2020 Feb 08, 2020

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Regarding the help page referenced just above. The article says to rename the files, but doesn't say what to use for the new name (what to rename it TO). I tried just clicking rename and pressing [Return] but that did not help. Please advise, J.Rock

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Yes, they are totally inconsequent...

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New Here ,
Apr 15, 2020 Apr 15, 2020

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Does anyone have the answere?

I tried reaching out to adobe customer support, no help there.

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New Here ,
Jun 02, 2021 Jun 02, 2021

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yes,switch off the data and use it.

 

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New Here ,
May 28, 2021 May 28, 2021

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NOT correct.  Useless.

 

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New Here ,
Dec 20, 2021 Dec 20, 2021

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Hello. Anyone get this issue with Adobe Pro XI fixed yet? Mine just started acting up a couple months ago and now tired of it. Removed and installed again 2 times with no luck of fixing the issue.

 

As noted above rename to what the 3 files. Need help.

 

Thank you.

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