Acrobat XI PRO freezes during usage

[SMolsbee1969]

Every time I try to open and read a PDF with Acrobat XI Pro, it freezes. Sometimes it will unfreeze after several minutes but other times it doesn't.  I've updated it, redid the installation, etc. It was working fine and then all of a sudden, out of nowhere, it started doing this.

I've even done the repair Acrobat Installation option under help with out it fixing it.

[Sarojini_Nagar · Accepted solution]

Hi Stephanie Molsbee,

Could you please provide the OS version present on your system?

Please refer to the mentioned KB doc:Troubleshoot Windows system errors, freezes | Adobe software

Let us know if this helps.

Regards

Sarojini

[SMolsbee1969]

I have windows 10 64bit

[SMolsbee1969]

I've also noticed that when I try to open adobe, I get a screen stating

USER ACCOUNT CONTROL

Do you want to allow application to make changes to your PC?

Adobe Acrobat_ Reader Win binaries

Yes No

Is there something to this that I need to adjust so that I don't have to do this each time?

[Sarojini_Nagar]

Hi Stephanie Molsbee,

Sorry for the late response.

In order to disable the UAC prompt , please do the following steps.

1.  Open User account control settings by clicking the Start button, and then clicking control panel. In the search box, type UAC, and then click change user account control settings.

2.  To turn off the UAC, move the slider to "Never Notify" position . and then click OK.

Please let us know if you need any further assistance.

Regards

Sarojini