Acrobat XI pro keeps crashing when scanning the second page to append to the first page

Report · May 03, 2016

I am running the latest version of Mac OS, Acrobat XI is updated, and I have the most recent drivers for my scanner. I have uninstalled and re-installed Acrobat and the printer drivers but it has made no difference. My printer is a Brother MFC7860DW and the error occurs when connect via USB and wi-fi. Below is the error message.

Process: AdobeAcrobat [19065]

Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Identifier: com.adobe.Acrobat.Pro

Version: 11.0.07 (11.0.07)

Code Type: X86 (Native)

Parent Process: ??? [1]

Responsible: AdobeAcrobat [19065]

User ID: 501

Date/Time: 2016-05-03 16:42:31.096 -0700

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 11

Anonymous UUID: CA866E04-23D8-2FB5-C7DB-F116247906CA

Sleep/Wake UUID: 7F449590-92A9-4AD5-A53E-608E79209583

Time Awake Since Boot: 57000 seconds

Time Since Wake: 2600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000017421e68

Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x17421e68:

__LINKEDIT 00000000173a5000-00000000173dd000 [ 224K] r--/rwx SM=COW /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundle/GLEngine

-->

mapped file 000000001743d000-0000000017746000 [ 3108K] r--/rwx SM=COW

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.CoreFoundation 0x9439cc8f CFEqual + 47

1 com.apple.CoreFoundation 0x9438b5fe CFBasicHashFindBucket + 2270

2 com.apple.CoreFoundation 0x9438accb CFDictionaryGetValue + 123

3 com.apple.HIToolbox 0x99d3ea55 HIObjectClass::Register(__CFString const*, __CFString const*, unsigned long, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*), unsigned long, EventTypeSpec const*, void*, HIObjectClass**) + 219

4 com.apple.HIToolbox 0x99d7a127 HIObjectRegisterSubclass + 79

5 com.brother.twainds 0x084b08e6 PSVCreatePreScanView + 203

6 com.brother.twainds 0x084a8967 DisplayUserInterface() + 685

7 com.brother.twainds 0x084ab1d2 DS_Control_UserInterface(TW_IDENTITY*, unsigned short, TW_USERINTERFACE*) + 134

8 com.brother.twainds 0x084ab4a5 DS_Control(TW_IDENTITY*, unsigned short, unsigned short, char*) + 341

9 com.brother.twainds 0x084ad750 DS_Entry + 830

10 org.twain.dsm 0x09dc5a67 -[DS callDS:dataGroup:dataArgumentType:messageID:dataPtr:] + 236

11 org.twain.dsm 0x09dc5ba6 -[DSM entryDS] + 114

12 org.twain.dsm 0x09dc4254 -[DSM entry:destination:dataGroup:dataArgumentType:messageID:dataPtr:] + 206

13 org.twain.dsm 0x09dc4063 DSM_Entry + 162

14 com.adobe.AcrobatPlugin.Scan 0x0c0f638c 0xc0aa000 + 312204

15 com.adobe.AcrobatPlugin.Scan 0x0c0f611e 0xc0aa000 + 311582

16 com.adobe.AcrobatPlugin.Scan 0x0c0f72b8 0xc0aa000 + 316088

17 com.adobe.AcrobatPlugin.Scan 0x0c0f70f1 0xc0aa000 + 315633

18 com.adobe.AcrobatPlugin.Scan 0x0c102bcc 0xc0aa000 + 363468

19 com.adobe.AcrobatPlugin.Scan 0x0c0dc0f2 0xc0aa000 + 205042

20 com.adobe.AcrobatPlugin.Scan 0x0c0d6419 0xc0aa000 + 181273

21 com.adobe.AcrobatPlugin.Scan 0x0c0d31aa 0xc0aa000 + 168362

22 com.adobe.AcrobatPlugin.Scan 0x0c0d2dd4 0xc0aa000 + 167380

23 com.adobe.Acrobat.framework 0x001e85e9 0x38000 + 1770985

24 com.adobe.Acrobat.framework 0x001e8201 0x38000 + 1769985

25 com.adobe.Acrobat.framework 0x0038c584 0x38000 + 3491204

26 com.apple.Foundation 0x9e247781 __NSFireDelayedPerform + 489

27 com.apple.CoreFoundation 0x94417ff6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22

28 com.apple.CoreFoundation 0x94417aa2 __CFRunLoopDoTimer + 1250

29 com.apple.CoreFoundation 0x9441752d __CFRunLoopDoTimers + 349

30 com.apple.CoreFoundation 0x9440e421 __CFRunLoopRun + 2113

31 com.apple.CoreFoundation 0x9440d976 CFRunLoopRunSpecific + 390

32 com.apple.CoreFoundation 0x9440d7db CFRunLoopRunInMode + 123

33 com.apple.HIToolbox 0x99d0b2f1 RunCurrentEventLoopInMode + 267

34 com.apple.HIToolbox 0x99d0b0f3 ReceiveNextEventCommon + 503

35 com.apple.HIToolbox 0x99d0aeec _BlockUntilNextEventMatchingListInModeWithFilter + 99

36 com.apple.AppKit 0x9782a44e _DPSNextEvent + 1053

37 com.apple.AppKit 0x978299c7 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057

38 com.apple.AppKit 0x9782959e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121

39 com.apple.AppKit 0x9781ccb3 -[NSApplication run] + 1063

40 com.adobe.Acrobat.framework 0x0004167e 0x38000 + 38526

41 com.adobe.Acrobat.framework 0x0003fdfb RunAcrobat + 307

42 com.adobe.Acrobat.Pro 0x00030ed5 main + 91

43 com.adobe.Acrobat.Pro 0x00030e71 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x936827fa kevent_qos + 10

1 libdispatch.dylib 0x937af7ea _dispatch_mgr_invoke + 234

2 libdispatch.dylib 0x937af3be _dispatch_mgr_thread + 52

Thread 2:: Dispatch queue: NSOperationQueue 0x789c7d30 :: NSOperation 0x789c7fb0 (QOS: USER_INTERACTIVE)

0 libsystem_kernel.dylib 0x936817ce __semwait_signal + 10

1 libsystem_c.dylib 0x937908cd nanosleep$UNIX2003 + 218

2 com.apple.Foundation 0x9e2a530a +[NSThread sleepForTimeInterval:] + 170

3 com.adobe.Acrobat.framework 0x00e6d3b5 0x38000 + 14898101

4 com.apple.Foundation 0x9e1f4124 -[__NSOperationInternal _start:] + 770

5 com.apple.Foundation 0x9e1f3e1b -[NSOperation start] + 71

6 com.apple.Foundation 0x9e1f226f __NSOQSchedule_f + 258

7 libdispatch.dylib 0x937a983f _dispatch_client_callout + 50

8 libdispatch.dylib 0x937ae5f9 _dispatch_queue_drain + 726

9 libdispatch.dylib 0x937b5278 _dispatch_queue_invoke + 509

10 libdispatch.dylib 0x937ad29c _dispatch_root_queue_drain + 491

11 libdispatch.dylib 0x937ad06b _dispatch_worker_thread3 + 97

12 libsystem_pthread.dylib 0x9a46825c _pthread_wqthread + 1050

13 libsystem_pthread.dylib 0x9a465f56 start_wqthread + 34

Thread 3:

0 libsystem_kernel.dylib 0x93681d5e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x9a46834b _pthread_wqthread + 1289

2 libsystem_pthread.dylib 0x9a465f56 start_wqthread + 34

Thread 4:

0 libsystem_kernel.dylib 0x936813ea __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x9a469538 _pthread_cond_wait + 757

2 libsystem_pthread.dylib 0x9a46b276 pthread_cond_wait$UNIX2003 + 71

3 com.apple.CoreServices.CarbonCore 0x9d8c0f9a TSWaitOnCondition + 131

4 com.apple.CoreServices.CarbonCore 0x9d8c11dc TSWaitOnConditionTimedRelative + 195

5 com.apple.CoreServices.CarbonCore 0x9d8964d8 MPWaitOnQueue + 199

6 com.adobe.ACE 0x023914dc 0x238f000 + 9436

7 com.adobe.ACE 0x02391441 0x238f000 + 9281

8 com.apple.CoreServices.CarbonCore 0x9d89696c PrivateMPEntryPoint + 68

9 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

10 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

11 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 5:

0 libsystem_kernel.dylib 0x936813ea __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x9a469538 _pthread_cond_wait + 757

2 libsystem_pthread.dylib 0x9a46b276 pthread_cond_wait$UNIX2003 + 71

3 com.apple.CoreServices.CarbonCore 0x9d8c0f9a TSWaitOnCondition + 131

4 com.apple.CoreServices.CarbonCore 0x9d8c11dc TSWaitOnConditionTimedRelative + 195

5 com.apple.CoreServices.CarbonCore 0x9d8964d8 MPWaitOnQueue + 199

6 com.adobe.ACE 0x023914dc 0x238f000 + 9436

7 com.adobe.ACE 0x02391441 0x238f000 + 9281

8 com.apple.CoreServices.CarbonCore 0x9d89696c PrivateMPEntryPoint + 68

9 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

10 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

11 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 6:

0 libsystem_kernel.dylib 0x936813ea __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x9a469538 _pthread_cond_wait + 757

2 libsystem_pthread.dylib 0x9a46b276 pthread_cond_wait$UNIX2003 + 71

3 com.apple.CoreServices.CarbonCore 0x9d8c0f9a TSWaitOnCondition + 131

4 com.apple.CoreServices.CarbonCore 0x9d8c11dc TSWaitOnConditionTimedRelative + 195

5 com.apple.CoreServices.CarbonCore 0x9d8964d8 MPWaitOnQueue + 199

6 com.adobe.ACE 0x023914dc 0x238f000 + 9436

7 com.adobe.ACE 0x02391441 0x238f000 + 9281

8 com.apple.CoreServices.CarbonCore 0x9d89696c PrivateMPEntryPoint + 68

9 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

10 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

11 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 7:

0 libsystem_kernel.dylib 0x936813ea __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x9a469538 _pthread_cond_wait + 757

2 libsystem_pthread.dylib 0x9a46b276 pthread_cond_wait$UNIX2003 + 71

3 com.adobe.AGM 0x024fb077 0x24ef000 + 49271

4 com.adobe.AGM 0x024fafb6 0x24ef000 + 49078

5 com.adobe.AGM 0x024faf54 0x24ef000 + 48980

6 com.adobe.AGM 0x024fabf4 0x24ef000 + 48116

7 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

8 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

9 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 8:

0 libsystem_kernel.dylib 0x936813ea __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x9a469538 _pthread_cond_wait + 757

2 libsystem_pthread.dylib 0x9a46b276 pthread_cond_wait$UNIX2003 + 71

3 com.adobe.AGM 0x024fb077 0x24ef000 + 49271

4 com.adobe.AGM 0x024fafb6 0x24ef000 + 49078

5 com.adobe.AGM 0x024faf54 0x24ef000 + 48980

6 com.adobe.AGM 0x024fabf4 0x24ef000 + 48116

7 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

8 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

9 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 9:

0 libsystem_kernel.dylib 0x936813ea __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x9a469538 _pthread_cond_wait + 757

2 libsystem_pthread.dylib 0x9a46b276 pthread_cond_wait$UNIX2003 + 71

3 com.adobe.AGM 0x024fb077 0x24ef000 + 49271

4 com.adobe.AGM 0x024fafb6 0x24ef000 + 49078

5 com.adobe.AGM 0x024faf54 0x24ef000 + 48980

6 com.adobe.AGM 0x024fabf4 0x24ef000 + 48116

7 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

8 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

9 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 10:: com.apple.NSEventThread

0 libsystem_kernel.dylib 0x9367a49a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x93679884 mach_msg + 68

2 com.apple.CoreFoundation 0x9440edc6 __CFRunLoopServiceMachPort + 214

3 com.apple.CoreFoundation 0x9440e1d1 __CFRunLoopRun + 1521

4 com.apple.CoreFoundation 0x9440d976 CFRunLoopRunSpecific + 390

5 com.apple.CoreFoundation 0x9440d7db CFRunLoopRunInMode + 123

6 com.apple.AppKit 0x97991f76 _NSEventThread + 291

7 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

8 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

9 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 11:

0 libsystem_kernel.dylib 0x93681d5e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x9a46834b _pthread_wqthread + 1289

2 libsystem_pthread.dylib 0x9a465f56 start_wqthread + 34

Thread 12:

0 libsystem_kernel.dylib 0x936827c2 kevent + 10

1 com.adobe.Acrobat.framework 0x014c4f13 0x38000 + 21548819

2 com.adobe.Acrobat.framework 0x01423c57 0x38000 + 20888663

3 com.adobe.Acrobat.framework 0x014206cd 0x38000 + 20874957

4 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

5 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

6 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 13:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x93681726 __select + 10

1 com.apple.CoreFoundation 0x94450010 __CFSocketManager + 912

2 libsystem_pthread.dylib 0x9a468780 _pthread_body + 138

3 libsystem_pthread.dylib 0x9a4686f6 _pthread_start + 155

4 libsystem_pthread.dylib 0x9a465f7a thread_start + 34

Thread 14:

0 libsystem_kernel.dylib 0x93681d5e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x9a46834b _pthread_wqthread + 1289

2 libsystem_pthread.dylib 0x9a465f56 start_wqthread + 34

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x084dde01 ebx: 0x9439cc6e ecx: 0x9439cc60 edx: 0x00000000

edi: 0x084dde68 esi: 0x17421e68 ebp: 0xbffcb738 esp: 0xbffcb710

ss: 0x00000023 efl: 0x00010206 eip: 0x9439cc8f cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f

cr2: 0x06cef000

Logical CPU: 0

Error Code: 0x00100170

Trap Number: 132

Binary Images:

0x30000 - 0x30fff +com.adobe.Acrobat.Pro (11.0.07 - 11.0.07) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

0x38000 - 0x2133fe7 +com.adobe.Acrobat.framework (11.0.07 - 11.0.07) <9FC7FF98-1AE3-3199-9968-6A607D1420D0> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

0x22d9000 - 0x232cfff libstdc++.6.dylib (104.1) <649EF23E-4FEF-34DA-88DB-A7D4536AD3DF> /usr/lib/libstdc++.6.dylib

0x238f000 - 0x24e1fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x24ef000 - 0x2ac5ff7 +com.adobe.AGM (AdobeAGM 4.28.136.1 - 4.28.136.1) <B27ACA16-D460-3E5C-86D3-1AED99FECD9A> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x2b32000 - 0x2b50ff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x2b58000 - 0x2e55ffb +com.adobe.CoolType (AdobeCoolType 5.11.135.1 - 5.11.135.1) <B1B1DB01-92EA-368E-9AA5-209FABB98E44> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x2e88000 - 0x313bffb com.apple.security (7.0 - 57337.40.85) <7C0779C6-0C38-3A42-91B2-FDEF6EBB60B8> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x3290000 - 0x3593ffb com.apple.WebKit (11601 - 11601.5.17.1) <CC08E14F-B03F-363F-A6BD-DC1933E59397> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x38a8000 - 0x38c1ff7 com.apple.ScriptingBridge (1.3.3 - 68) <860E3869-DBCB-395F-AFF5-1EED86EC41C6> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge

0x38d4000 - 0x38d4fff liblaunch.dylib (765.40.36) <FB4759DB-7E36-388E-A398-E1582DD92A13> /usr/lib/system/liblaunch.dylib

0x38de000 - 0x38e1ff3 libsystem_sandbox.dylib (460.40.33) <6282AFD6-924C-371E-903A-778FCA2CF417> /usr/lib/system/libsystem_sandbox.dylib

0x38eb000 - 0x3913fff libxpc.dylib (765.40.36) <061A109A-37F7-3261-81C5-C6B2EA312BC0> /usr/lib/system/libxpc.dylib

0x392d000 - 0x3bbbff7 com.apple.CFNetwork (760.4.2 - 760.4.2) <0F05C132-57B3-31CC-81C2-C48367EE6EC0> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x3d49000 - 0x3e6fffb libsqlite3.dylib (216.4) <72C3FD3D-27D8-3B2F-9472-AAAA2DFC1835> /usr/lib/libsqlite3.dylib

0x3e89000 - 0x3e8cfff com.apple.xpc.ServiceManagement (1.0 - 1) <1527E003-0BCD-35A2-8DD1-00A6F7AD0700> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement

0x3e95000 - 0x3fcbfff com.apple.WebKitLegacy (11601 - 11601.5.17.1) <E79951E4-F40C-3A31-A73A-21E725956496> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy

0x4092000 - 0x4676ffb com.apple.JavaScriptCore (11601 - 11601.5.17) <F1F630EE-BF5B-3FDB-9E42-599115070B7C> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x47c7000 - 0x589afff com.apple.WebCore (11601 - 11601.5.17) <9C3A3401-618B-35B2-BE30-D998EFA7E270> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore

0x60cd000 - 0x60fafff libsandbox.1.dylib (460.40.33) <D496FF3C-A553-3455-9AD2-AC6900F3BD1C> /usr/lib/libsandbox.1.dylib

0x610d000 - 0x6114fff libMatch.1.dylib (27) <1976DDEF-721F-3021-B586-7FE9CDA59AC7> /usr/lib/libMatch.1.dylib

0x611a000 - 0x611cfff com.apple.SafariServices.framework (11601 - 11601.5.17.1) <B7C49DEF-00D0-3BFF-A90D-9526C3A23024> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariServices

0x8360000 - 0x83b6ffb +com.adobe.AdobeXMPCore (Adobe XMP Core 5.4 -c 5 - 78.147326) <82EFE343-F643-34AD-94FA-293E338F1F9C> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

0x8499000 - 0x84dcfff +com.brother.twainds (3.8.0 - 323) <C510B94E-2471-00D6-F9C5-DF37A11C39E6> /Library/Image Capture/TWAIN Data Sources/*/Brother TWAIN

0x9d1a000 - 0x9d2fff3 libCGInterfaces.dylib (317.9) <781659B7-7013-3956-9E44-A6F60410391F> /System/Library/Frameworks/Accelerate.framework/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib

0x9dc3000 - 0x9dc8fff org.twain.dsm (1.9.5 - 1.9.5) <57F79C11-CE7A-3841-B02A-C4B4575B6CFF> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN

0x9fbe000 - 0xa013fff com.apple.CloudDocs (1.0 - 383.12) <525C61AA-A979-3FD0-B576-336D5DDD04DD> /System/Library/PrivateFrameworks/CloudDocs.framework/CloudDocs

0xa5e3000 - 0xa64bffa +AcroSQLite (1) <8667FF2C-186C-33E6-96FD-ECED266933F1> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite

0xa65c000 - 0xa67dff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.21186 - 3.7.101.21186) <D65C0C81-572E-3DCB-A1CF-BC5BF2D59500> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat

0xb80d000 - 0xb80dffd +cl_kernels (???) <C1BA8891-9310-47F7-8E87-432B03E65A0C> cl_kernels

0xc041000 - 0xc047ff3 +ICAScanner.dylib (1) <18D8317F-D3AB-3BF7-B445-87814C110BEF> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Scan.acroplugin/Contents/MacOS/ICAScanner.dylib

0xc055000 - 0xc056ff5 +cl_kernels (???) <F723DC9D-04EA-4641-BA9B-753ED1C51606> cl_kernels

0xc0aa000 - 0xc121ff7 +com.adobe.AcrobatPlugin.Scan (11.0.07 - 11.0.07) <FFD25F5F-4A0D-37B3-8441-19EC6ED58B9C> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Scan.acroplugin/Contents/MacOS/Scan

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0x9c372000 - 0x9c41dff7 com.apple.LanguageModeling (1.0 - 1) <8C93D8EF-52BF-3A62-892C-5913282CB926> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling

0x9c4cb000 - 0x9c4f1ffb com.apple.MultitouchSupport.framework (304.10.2 - 304.10.2) <A24396CF-DF52-34DB-853A-4B9C001DCAF6> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport

0x9c566000 - 0x9c566fff com.apple.Carbon (154 - 157) <25DB41AD-B46F-3FC2-8FFB-325750777CC0> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x9c567000 - 0x9c60efff com.apple.Metadata (10.7.0 - 972.29.1) <FD776861-490D-3B5A-9F74-175401120F6F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata

0x9c60f000 - 0x9ced5fff com.apple.GeForceGLDriver (10.10.5.2 - 10.1.0) <4C37F722-CF6A-3E91-B559-073213330772> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver

0x9ced6000 - 0x9ced7fff libremovefile.dylib (41) <51459E88-3A13-3C6F-A203-ADF3BBC2867B> /usr/lib/system/libremovefile.dylib

0x9ced8000 - 0x9ceecff7 com.apple.CoreBluetooth (1.0 - 1) <D67C0359-3AE0-3ADA-B58C-DF28C814C7CD> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth

0x9ceed000 - 0x9d126ff7 libFosl_dynamic.dylib (16.24) <928611BD-3E71-3B63-A349-804A7341AC6A> /usr/lib/libFosl_dynamic.dylib

0x9d127000 - 0x9d170ff7 com.apple.coreservices.SharedFileList (24.4 - 24.5) <5A7E6F6F-3B96-3055-AD1C-F4AA5AEB9938> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList

0x9d171000 - 0x9d2f6fff com.apple.UIFoundation (1.0 - 436.1) <33461882-66FC-3130-B397-9E65469CFDBD> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation

0x9d2f7000 - 0x9d6b2fff com.apple.VideoToolbox (1.0 - 1731.15.202) <4EE902F6-B40B-375D-9564-FAA4A788F19D> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

0x9d6b3000 - 0x9d6b3fff libenergytrace.dylib (10.40.1) <3B4CC4D9-7610-3FCD-9EBB-377359888979> /usr/lib/libenergytrace.dylib

0x9d6b4000 - 0x9d70bfff libcups.2.dylib (435.1) <B0485E0B-E991-3877-9D4F-1E501A427AD1> /usr/lib/libcups.2.dylib

0x9d70c000 - 0x9d70ffff libpam.2.dylib (20) <A5D72430-8F29-3E9A-AE11-087ED0CB7506> /usr/lib/libpam.2.dylib

0x9d710000 - 0x9d716fff libunwind.dylib (35.3) <E1C8C75D-2CAD-37FD-BE1A-6D21E951EDEE> /usr/lib/system/libunwind.dylib

0x9d717000 - 0x9d805fff libcrypto.0.9.8.dylib (59.40.2) <DCAFDE7E-59DF-3293-AAA1-5001BBB37C8A> /usr/lib/libcrypto.0.9.8.dylib

0x9d806000 - 0x9db01ff3 com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <32914376-923F-3046-AD96-E5F56521E5AD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x9db02000 - 0x9db05fff libScreenReader.dylib (426.42) <DA3EAE1F-0AB2-3E9E-B231-167E8A238326> /usr/lib/libScreenReader.dylib

0x9db06000 - 0x9db06fff com.apple.ApplicationServices (48 - 48) <254BB3C1-738A-3A40-92E4-F595ED0EC7EC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x9db07000 - 0x9db0dff3 libsystem_platform.dylib (74.40.2) <D75F4900-3DEA-3197-AABC-278596C080CE> /usr/lib/system/libsystem_platform.dylib

0x9db16000 - 0x9db19fff libCoreFSCache.dylib (119.5) <E5F0DD5A-E0C7-3BD9-B80C-E798F0D075AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib

0x9dcd5000 - 0x9dcfbff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <C742B6D3-6E5E-362A-86BD-0143A79D8225> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters

0x9de33000 - 0x9de40fff com.apple.OpenDirectory (10.11 - 194) <E139C2E6-6E9E-3913-84E5-19DDB136B6A2> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x9de41000 - 0x9e0fdfff com.apple.CoreData (120 - 641.3) <ED7656DF-E81A-3667-8952-726167ECCD10> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x9e0fe000 - 0x9e131ff7 com.apple.GSS (4.0 - 2.0) <6DBB5190-91A7-35F5-BF42-55BCF73E0B3A> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x9e132000 - 0x9e136fff libcache.dylib (75) <6C2EE04E-CDB4-3362-BB06-7BD9E358C280> /usr/lib/system/libcache.dylib

0x9e137000 - 0x9e1acfff com.apple.SearchKit (1.4.0 - 1.4.0) <2F470D76-6C21-38A8-98A7-1DF5C4964F34> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x9e1ad000 - 0x9e530ffb com.apple.Foundation (6.9 - 1258) <0DE0CE4F-602C-336E-8334-A9F98C274602> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x9e531000 - 0x9e54affb libsystem_malloc.dylib (67.40.1) <E15CC794-45EE-3999-9D87-6F76FAA6B8A9> /usr/lib/system/libsystem_malloc.dylib

0x9e54b000 - 0x9e7ddfff com.apple.imageKit (2.6 - 932) <FAE96FD9-05B1-39B7-BC7F-C2F70EA610DA> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit

0x9e7de000 - 0x9e7e0ff3 com.apple.EFILogin (2.0 - 2) <CB406C7B-EA04-3703-80C4-F21658D6CFBC> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin

0x9e7e1000 - 0x9e824fff libGLU.dylib (12.0.40.6) <F6D11693-9859-3EB9-B112-B8F64E83BC22> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x9e82f000 - 0x9e83dff7 libz.1.dylib (61.20.1) <34A8BA7F-AA56-322E-AC39-ADF8DDE53FF1> /usr/lib/libz.1.dylib

0x9e83e000 - 0x9e8bfff3 com.apple.framework.IOKit (2.0.2 - 1179.40.20) <511D6534-47DD-34D6-95D3-72B2BAC38BC4> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x9e8c0000 - 0x9e93affb com.apple.Heimdal (4.0 - 2.0) <92BBE308-5D72-335E-AE5C-B96F555BA5B6> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x9e93b000 - 0x9e93efff com.apple.AppleSystemInfo (3.1.5 - 3.1.5) <A4CCC266-F128-372F-BD6B-99DD7BD49AED> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo

0x9e93f000 - 0x9e97efff com.apple.NavigationServices (3.8 - 220) <7C6C832E-137C-3557-B179-FF369F1DF4C3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices

0x9e97f000 - 0x9e9b3fff libTrueTypeScaler.dylib (158.5) <AD549A57-755A-39BF-9AC4-0DE3722FB879> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib

0x9eadb000 - 0x9eae0ff3 com.apple.print.framework.Print (10.0 - 266) <8D7CBAF5-41B3-314C-A5D9-B610737C0602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x9eae1000 - 0x9ec32fef com.apple.coreui (2.1 - 366.1) <BD01FCDB-014F-3F06-B0A3-95376F97CA46> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x9ec33000 - 0x9ecd1fff com.apple.ColorSync (4.9.0 - 4.9.0) <CAACC374-A1D8-30B7-B0DC-B8E62078CB56> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x9ecdd000 - 0x9ece5fff com.apple.frameworks.CoreDaemon (1.3 - 1.3) <2A4675CA-731F-37C6-ABE7-04BC93968B06> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon

0x9ece6000 - 0x9ed3afff com.apple.Symbolication (1.4 - 58044) <38E5E6CC-3551-30C0-961C-C2CD3F339DFC> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 42814

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=312.0M resident=0K(0%) swapped_out_or_unallocated=312.0M(100%)

Writable regions: Total=186.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=186.8M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

ATS (font support) 33.2M 8

Accelerate.framework 256K 3

Activity Tracing 2048K 2

CG backing stores 9412K 7

CG image 200K 10

CG shared images 400K 12

CoreAnimation 60K 12

CoreUI image data 1716K 19

CoreUI image file 416K 7

Foundation 4K 2

IOKit 7940K 2

Kernel Alloc Once 4K 2

MALLOC 105.9M 51

MALLOC guard page 48K 9

Memory Tag 242 12K 2

Memory Tag 249 156K 2

OpenCL 24K 4

OpenGL GLSL 128K 3

Process Corpse Info 2048K 2

Stack 15.1M 16

Stack Guard 56.1M 16

VM_ALLOCATE 168K 24

__DATA 19.4M 285

__GLSLBUILTINS 2588K 2

__IMAGE 528K 2

__LINKEDIT 65.7M 41

__OBJC 3980K 95

__TEXT 246.4M 277

__UNICODE 552K 2

mapped file 277.5M 125

shared memory 17.1M 13

=========== ======= =======

TOTAL 868.4M 1026

Model: iMac14,2, BootROM IM142.0118.B13, 4 processors, Intel Core i5, 3.2 GHz, 8 GB, SMC 2.15f7

Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Composite Device

USB Device: USB2.0 Hub

USB Device: Matias Keyboard

USB Device: Apple USB SuperDrive

Thunderbolt Bus: iMac, Apple Inc., 23.10

Report · May 03, 2016

Hi ,

Please check whether is there any update available for the software after going through "help > check for updates "

Also Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Please refer to this article :- Troubleshoot issues in scanning using Acrobat on Mac OS

'

If the issue still persist, please check with the different user account with Admin Rights to replicate the issue.

Regards,

Yatharth

Report · Aug 05, 2016

I have the same issue and another one here:

Adobe Acrobat XI (11.0.13) Crash with El Capitan on Mac

Report · Aug 08, 2016

Hi ,

Please install latest Acrobat update if available. Go to "help > check for updates "

Also try to reset Acrobat preferences :- How to reset Preference settings in Acrobat.

Please refer the options available in the article :- Troubleshoot issues in scanning using Acrobat on Mac OS

If the issue still persist, please share the following information:

- Scanner detail

- Is this happening everytime for 2nd scan

- Acrobat version number

- Crash logs(you can use https://cloud.acrobat.com/send for sharing logs)

Thanks.

Report · Oct 13, 2016

Hi,

Hope issue is resolved now. If not, then please share the above asked information to help us identify and resolve this issue ASAP.

Thanks.