Adobe 11.0.15 Crashes when scanning

[laniviet]

Hi, my name is Lani and I am using Adobe Acrobat 11.0.15. I am trying to create PDFs from my scanner, but it crashes.

I am using the latest version of Windows 10. The scanner is a Fujitsu, fi-7160.

Thanks for any help.

[YatharthS]

Hi laniviet,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Please refer to this KB article :- https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

If the scanner is connected over any network, try to check after connecting it locally with the machine.

If issue still persist, please check with the different user account with the Admin Rights .

Let me know if it works.

Regards,

Yatharth

[laniviet]

Hi,

I have a Dell Precision M4800 Laptop with a Windows 10 Pro with version

1511 OS.

I have Adobe Acrobat XI Pro (11.0.15) and there are no updates available to

install.

I am physically connected to the scanner by USB cable and there are no

scanner driver updates available.

I'll be sure to try out the threads that you mentioned.

I will let you know if the problem still persists. Thanks for your help.

-Lani

[laniviet]

Hello, I tried resetting the preferences for scanning in the first link,

but I still run into the same problem.

Adobe usually crashes when I scan a large amount(20+) of regular sized

8.5x11 papers.

I also went through the KB article and tried several of the suggestions,

but the problem still persists.

1.) My Data Transfer Methods under Scanner Options is on Native Mode by

default. The user preferences for that is also grayed out.

2.) Next, I tried the default Windows scanning application for the scanner,

and it did show the same problem as Adobe did.

3.) I turned off all unnecessary startup applications, but that didn't work.

4.) Scanning with different color modes did not change anything.

Do you think it would be helpful to create some crash dump file I could

show?

Thanks for any help.

-Lani

[YatharthS]

Hi ,

Would request you to please check with the different user account to replicate the issue .

Regards,

Yatharth 

[laniviet]

I'll be sure to try that. Thanks!

-Lani

[laniviet]

Hi! I have been testing an admin account since last I posted, and there had been no errors so far. Thanks for the help!

-Lani