Adobe Acrobat 2015 crashes immediately after opening

[alexk4709543]

I am a basic user so the more basic instructions you are able to give, the better!

I downloaded Adobe Acrobat a number of times - was having issues getting it to work after I purchased it from Staples.  I finally got it to work however the "Organize pages" was not working and so I uninstalled & reinstalled.  This worked until I closed the application & then every time since then that I have tried to open it (through the application itself or through a file) it opens and then immediately crashes.  I wouldn't even say that it opens - the icon appears at the bottom of my screen then disappears after about 1-2 seconds.

I tried updating my OS (OS X El Captain Update 10.11.2) & restarting but no luck!  I've gone through the forums online but most apply to Microsoft users.

Any suggestions are greatly appreciated!

Thank you in advance!

[Meenakshi Negi]

Hi alexk4709543,

Please let me know the exact dot version of Adobe Acrobat you are using.

Regards,

Meenakshi

[enggass]

Same here... 'stops responding' 3-5 seconds after launch. MAC v.15.010.20056

[alexk4709543]

Adobe Acrobat (MAC) - Version 15.006.30119

[Pratyush1993]

Hi alexk4709543,

Can you please share some logs.

Firstly restart your computer then try to launch your acrobat. After it quits itself please take the following logs.

~/Library/Logs/amt3.log

~/Library/Logs/PDApp.log

~/Library/Logs/oobelib.log

To share the logs here, follow the steps as mentioned here - How to share a document

Also if i am getting it right you are not getting any crash logs of any sort when acrobat quits, right?

Thanks,

[alexk4709543]

I had to go on Adobe support & started a chat as they do not offer phone support.  They took over my screen and about half an hour later it was resolved.  I suggest others in this predicament do the same.