Adobe Acrobat 9 STD Invalid Serial

[nikiih81050925]

Hi,

I have deactivated an Acrobat 9 STD license from one computer. When I try to apply the license to the new computer, I receive an error indicating it is an invalid serial number.

Any help with this would be greatly appreciated.

Thanks,

Nikii

[kglad]

you have to use the matching installation file.  eg, if your acrobat std 9 is part of a suite you usually have to use the suite's serial number (unless you got a separate serial number for acrobat).

Error: "The serial number is not valid for this product" | Adobe Creative Suite

[nikiih81050925]

Hi kglad,

I appreciate your response time. Unfortunately, I am receiving a different error. I have inserted a screenshot as a reference. I do not recall purchasing the suite. My guess is that the license was not completely removed from the old computer. The problem is, I uninstalled the software already. Is there a way to find out of the serial is still attached to a computer?

Thanks,

Nikii

[kglad]

you should be using a 24digit number consisting of 6 groups of 4 digits, Find your Adobe product serial number quickly

if your acrobat is still installed on a computer, you may be able to recover it using:

windows: http://www.belarc.com/free_download.html

mac:  https://mac-product-key-finder.com/

if you purchased from or registered with adobe, you can check the account used at the time of purchase/registration, Adobe ID

[Del Z]

Hi Nikiih81050925,

If you're still experiencing issues reinstalling Acrobat 9 Standard, the solutions in this document may help: Invalid serial number error‌. Otherwise, I'm moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum for further troubleshooting.

Best,

Del