Adobe Acrobat DC doesn't start, Application Manager Error appears

[Stephan Greve]

I downloaded Adobe Acrobat DC and updated it manually to version

2015.006.30198

on a Windows Server 2008R2 64bit

but it still doesn't start, it just shows an Adobe Application Manager error with following details:

Problemsignatur:

  Problemereignisname: APPCRASH

  Anwendungsname: PDApp.exe

  Anwendungsversion: 9.0.0.263

  Anwendungszeitstempel: 56e11428

  Fehlermodulname: KERNELBASE.dll

  Fehlermodulversion: 6.1.7601.23455

  Fehlermodulzeitstempel: 573a5509

  Ausnahmecode: 40010006

  Ausnahmeoffset: 0000c54f

  Betriebsystemversion: 6.1.7601.2.1.0.16.7

  Gebietsschema-ID: 1031

  Zusatzinformation 1: edd3

  Zusatzinformation 2: edd3373493f29635ddf60c35096bf873

  Zusatzinformation 3: a613

  Zusatzinformation 4: a6133252829e8c9fe24defafa747265d

[kglad]

reset your preferences - acrobat:  https://forums.adobe.com/thread/1595848?start=0&tstart=0

[Stephan Greve]

This solution doesn't work, there are no preference folders inside the location of the article you referred to. Maybe because no user was ever able to use acrobat dc on this server and it was the first installation.

[kglad]

if it installed, check hidden files/folders.

[Stephan Greve]

Hhich hidden folders? There are no preference folders in the roaming profiles inside the location mentioned in the article you referred to.

Thanks for your help!

[kglad]

then uninstall (using the uninstaller), clean per ,Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart your computer and reinstall acrobat dc.

if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[ravinderg62643219]

Hi Stephan,

Is the crash happening every time you are launching the Acrobat application ?

Can you please share the crash dumps and the following log files present at "%temp" folder on your machine

amt3.log

oobelib.log

pdapp.log

Regards

Ravinder

[Stephan Greve · Accepted solution]

An Adobe support employe helpede me with a new installation via the command line. Thank you for your help!