Adobe Acrobat DC Pro

[mehtarajiv]

I have installed Adobe Acrobat DC Pro in only one Computer and when I try installing it in another by entering the Serial Number it says the Serial Number is of another Product. Kindly advise how do I install it on my Laptop.

[kglad]

make sure you're using the acrobat dc pro (not std) installation file (if your serial number is for pro).

make sure you're using the correct product and number by checking your account, Adobe ID

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

[mehtarajiv]

I have tried uninstalling and again installing dc pro but I still get the same response that 'the serial number is not valid' the earlier installation was thru 'download assistant'. kindly help as i keep getting the same response of an invalid serial number.

[mehtarajiv]

I have tried uninstalling and again installing dc pro but I still get the

same response that 'the serial number is not valid' the earlier

installation was thru 'download assistant' which has been now discontinued.

kindly help and let me know how do I install dc pro on the laptop as i keep

getting the same response of an invalid serial number every time I enter it.

[kglad · Accepted solution]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[mehtarajiv]

Ok shall contact you pst. Thanks

[mehtarajiv]

can i send you my serial number thru message so that you can help me with the installation.

[kglad]

no.

these are public forums and i'm not an adobe employee.  to contact an adobe representative, use the info in message 4.

[mehtarajiv]

thanks for your time, i got the problem fixed by going onto live chat and

talking to an employee from adobe. thanks once again.

[kglad]

you're welcome.