Adobe Acrobat Standard DC - error loading downloads

[jeffp9149191]

Hello,

I just purchased Adobe Acrobat Standard DC (Full, Windows, English). When I clicked on the download button, I got a constantly refreshing screen with the message "there was an error loading your downloads".

I then looked in my Adobe profile - I don't have any products registered under "View your products". Under "View your orders" the purchased item is listed, but when I click on "Details" and then "View all downloads" I get the same error message stated above.

[Moved from FREE Reader forum to PAID Acrobat forum... Mod]

[John T Smith · Accepted solution]

kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

[jeffp9149191]

Thank you John, I appreciate your quick response. However...

I downloaded the installer but I still need the serial number to install the product. The download instructions say that after I download the product (under "My Orders" in my Adobe profile), the serial number will be displayed in the download center. The serial number is not listed and I cannot click on download because of the error I mentioned in my help request.

I then clicked on the "Find your serial number" help link, and then "contact us". This brings me to two options: (1) Chat - 24 Hours/7 Days a week (chat is currently closed), and (2) I get funneled back into the forums. I shouldn't have to spend hours of my valuable time fishing around forums to find support for a product that I have already purchased. General forum responses that assume I know what I am doing (I don't) are not satisfactory when it comes to customer support! (And I don't mean to be rude to you John, I do appreciate your attempt to help.)

This is the most absurd support system that I have ever seen. It's so terrible that I would find it hilarious...if I didn't have a ton of other things I should be doing with my day. Every help link I click just loops around and around, eventually ending up in the forums. I will quote another thread I saw on the forum "How the hell do I just talk to someone at Adobe?"