Adobe Acrobat XI Pro crashes

[Guest]

I have had Adobe Acrobat XI Pro since 2014. Recently I am only able to have one PDF open at time. If I go to open another one it crashes. Any suggestions on how to fix the problem?

[Meenakshi Negi]

Hi nellie1234

Please try "Repair Installation" under Help menu.

Let us know the dot version of Adobe Acrobat X pro you are using and OS installed on your system.

Is this happen when you open some particular PDF?

Regards,

Meenakshi

[Guest]

Hello! I have used the repair installation and that didn't help.  It's happens everytime. I'm using version 11.0.17 on Windows 7 Professional Version.

Thanks,Janelle

[Meenakshi Negi · Accepted solution]

Hi nellie1234

Please try to remove Adobe Acrobat XI Pro using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then re-install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes after that.

Regards,

Meenakshi

[Guest]

Thank you! Before I uninstall, will I need to know my registration codes or anything from when it was purchased and downloaded? 

Thanks,Janelle 

[Meenakshi Negi]

Hi nellie1234

Yes, you will need the serial number if it is a licensed version and if you have Acrobat subscription then nothing is required.

It will be the same process as when you first install the Acrobat application on your system.

Let us know if you experience any issue.

Regards,

Meenakshi