You ask for comments on this, yet your inquiry reads more like a hypothesis that was formulated by high schooler as part of an essay homework that the teacher gave the student the day prior to be read in front of a classroom the following day.
That is way too generic statement.
What you're asking for needs to be elaborated better with solid facts.
Either rephrase your question with solid facts or leave it as is and wait for the bullets coming back at you.
You open a can of worms like this in a court of law you better have good lawyer firm in your corner with plenty of supporting evidence.
That question almost reads like a headline from a yellow press quarterly publication with no editorial filtering whatsoever.
So, far I see Adobe staff amd reps answering questions in this user forums on a daily basis and at any hours during the day: they are engaged in developing well furnished guidelines and tutorials.
Everything is taylored with careful attention to have information digitally accessible and freely available for download to both of their their users , support partners, and customers alike through numerous support channels.
Now, if your question was triggered because of a telephone call that was handled poorly by one telesales agent, that is still not enough compiled info as to fingerpoint Adobe as a whole not being able to improve their customer support service.
Your question could be easily misinterpreted as coming from someone who is just disgruntled and nothing else.
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