Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Adobe DC Crashing over and over during PDF editing

New Here ,
Apr 11, 2016 Apr 11, 2016

Hello,

I am working on a document that is an import of a table from Excel, and I have it in PDF format. Now after working on it for about 1 minute, Adobe will crash on me. It keeps repeating this cycle. 

It has crashed on me in the past, but not to this extent and not with this much regularity. I am working on a Macbook Air.

What can I do to stop this from repeating?

TOPICS
Acrobat SDK and JavaScript
352
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 11, 2016 Apr 11, 2016

Hi zacharys77752514 ,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software:- How to reset Preference settings in Acrobat.

Would like to know is this happening with all the documents or with this certain one .

Also the name of the application used in creating this document originally.

Please check with the different user account to replicate the issue .

Regards,

Yatharth 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2016 Apr 11, 2016

I am running OS X El Capitan version 10.11.3. I have no updates available for the software or hardware.

It is happening consistently with this one and it was originally created in Microsoft Excel Windows 2000 version.

I don't have a different user account to use to try and replicate the issue.

Adobe crashes here and there when I using it to create other documents, but nothing like this. This may be the biggest document that I have worked with in the editor.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 13, 2016 Apr 13, 2016
LATEST

Hi ,

Would request you to check with the different user account with Admin Rights  to replicate the issue .

Regards,

Yatharth

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines