Adobe DC trying to be default over Adobe Acrobat Pro XI

Report · Feb 25, 2016

I'm not sure if I'm on the right forum as gone round in circles trying to get help on Adobe website. But here goes.

We have Adobe Acrobat Pro XI and are very happy with that, but then one of my colleagues had Adobe DC appear on her machine (must have updated somehow), she doesn't like or need this new addition, however we're unsure how to stop it popping up.

Whenever she is working on the server, every time she opens a PDF this message comes up: 'Acrobat PDFMaker add-in for PDF creation is currently disabled in one or more Office applications. Would you like to re-enable the add-in for all these applications?'

Then it has a white box on the left underneath the message which is unchecked and says 'do not show this message again' but she hasn't checked it yet to enable this to happen.

If we do not wish her to use Adobe DC what should we do? - put a tick in the box to enable Acrobat PDF Maker add-in for PDF creation or not???

Ideally we don't want to use Adobe DC and for her to continue to be able to open/edit pdfs in Adobe Acrobat Pro XI.

I hope that makes sense. Heather

Report · Feb 25, 2016

Hi heatherd_techpack,

Set Acrobat XI as the default PDF viewer. Open Acrobat, navigate to Edit menu -> Preferences -> General -> click on "Set as my default PDF handler".

Click OK to confirm the changes.

Now if you get that dialog box again check "do not show this message again" & then click on "No".

Let me know if it fixes your issue.

Regards,
Aadesh