adobe fill and sign duplicating documents

[cindyc48771013]

Adobe Fill & sign is on my ipad and is connected to my gmail account. It is randomly sending duplicates of my documents. Why????? What can I do to change this?

[Guest]

Hi ,

Please specify the OS you work on.

Try reinstalling the app and see if that helps.

Regards

Sukrit Dhingra

[Josh_Corey]

I'd like to ask a few more questions:

Are two of the same documents being attached to a single email when you choose to Share via email? 

Or is it sending two emails separately with the same document? 

Or alternatively, is it sending the wrong version of a document you have duplicated yourself?

Thanks,

Josh

[cindyc48771013]

It randomly sent a bunch of March documents in April.

[Josh_Corey]

So you are saying they had already been sent in March and were sent again in April?  Are you sure that you had not tried to send twice in March and the mail app just didn't send for a while?  I have had my gmail not send my emails for a while on my device, is it possible those sat in the Gmail outbox for a while?

Thanks,

Josh

[cindyc48771013]

That sounds possible. Why does it take so long sometimes?

[Josh_Corey]

I wish I knew, it is frustrating.  Once it is in Gmail and out of Fill & Sign app it is up to Gmail to send, contacting Google at this point is the best approach.  I have sent feedback for the same issue.

Thanks,

Josh