I purchased Adobe Pro DC from Best Buy last week to install into new work Lenevo notebook Windows 10. It worked fine day 1 and then when I attempted to update a file I created last week, I was unable to load file. After many frustrating hours of attempting to modifiy, uninstall and reinstall, I was able to successfully use Adobe Cleaner to reinstall late last night only to find out this morning that I seem to have missing files and when I attempt to use in any way it freezes. This is a $500 software package and I don't expect such an expensive program to be so glitch...I used Adobe over other programs because of past experience but if I can't resolve this soon, then I may have to drop Adobe and tell everyone I now to use a different software for creating files...
After using the Acrobat Cleaner Tool to uninstall and reinstall several times, I encountered a new problem...the install halted and said me serial # was invalid even after I cut/paste serial from my Adobe account. The only way to bypass this was to use Acrobat Cleaner again, create a new Admin account and install from this account. Unfortunately Acrobat Pro DC still continues to freeze and reboot sometimes helps but not always.
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