Adobe X Standard Crashes Randomly while Scanning

Report · Sep 09, 2016

Typically happens with larger documents of 300+ pages. User is on a Windows 7 Enterprise 64-bit OS. No local rights for user at issue.

The user gets a message that Adobe has stopped working and needs to close, Windows 7 proceeds to check for a solution but does not find one and if we re-launch adobe and try to scan again it will continue to crash until we reboot the machine and then it will continue to scan again until the program crashes again.

Here is what I am getting from the event viewer in Windows.

Faulting application name: Acrobat.exe, version: 11.0.17.9, time stamp: 0x576c0567

Faulting module name: Axbar32n.dll, version: 15.22.10.10, time stamp: 0x3e31c65d

Exception code: 0xc0000005

Fault offset: 0x00009ab6

Faulting process id: 0x8c28

Faulting application start time: 0x01d20aa0771884a0

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

Faulting module path: C:\WINDOWS\system32\Axbar32n.dll

Report Id: 6c0692ad-76a2-11e6-b255-002324656d99

Tried
1) HELP > Repair Acrobat Installation
2) Uninstall > Reboot > Install

Have not yet tried

1) Downgrade to prior version

Thoughts or suggestions?

Report · Sep 10, 2016

If you downgrade to an older version, you will find yourself using a version of Acrobat that will not work with Windows 7.

The product support for Acrobat X by Adobe ended November 15, 2015.

Report · Sep 13, 2016

Hi Anthony,

We apologize for the issue you are facing. We would like to inform you that Acrobat X goes end of life last year.

Please try latest acrobat DC trial version https://acrobat.adobe.com/in/en/free-trial-download.html

Hope it will resolves your problem.

Feel free to contact us if you need any further help.

Thanks.