Advanced printing options don't work

[christinap86001534]

Hi all,

I installed the recently published update on the printing issue.

I can print standard again, but I can´t use the advanced printing options for our printer such as selecting paper, duplex print etc. that I used to have

before the printing bug. This really sucks, as we need our pre-sets for the different kinds of paper we print on for our business. Any ideas?

[Billkkp]

It does suck. I have updated our fiery, installed the patches and cannot go into my fiery features. Fiery sites are no help and none of the forums are helpful. This has happened in the past few days. Last week I was able to use the fiery features on similar jobs. It also is not available on the Microsoft programs but that's not critical. i can't change paperweight, trays etc. Now that is critical.

[Billkkp]

I am using Mac OSX El Capitan (sadly) with Adobe Acrobat Pro DC 2015 Continuous. All programs updated and all patches used.

[abhishekd48054711]

Hi christinap86001534​

Please let us know the exact name of the Printer driver you are using and the OS you are working on. We'll look into it.

As a workaround, in the Print Dialog, there is an option 'Printer' in the bottom for Mac and 'Properties' on top for Windows. You can select it and try using the options of paper or Duplex printing from there.

Thanks

Arnab

[christinap86001534]

Hey Arnab,

I work on OS X El Capitan 10.11.4, as printer we have a Konica Minolta C 220 PS, driver version 3.6.0.

We always used the option "printer" as you told and then the options there – but the options I used to have (changing trays, paper weight etc...), are gone since the printing bug. Everything worked fine before...

[abhishekd48054711]

Hi christinap86001534

While we are trying to get into the root of the issue, can you send us a screenshot of the missing options area and dialog? You can mail the image to adas@adobe.com.

Thanks

Arnab

[christinap86001534 · Accepted solution]

Hey,

everything works fine again, updated the printer driver twice (whatever...) and now every option is back where it used to be. Thanks for patient advice!

BR

Christina

[Billkkp]

I am using a Xerox DP700 and I agree, the choices I need to make direct the tray usage, paper grammage etc. This is a print shop, not an office.