? attempted to download acrobat 11 pro as per instruction, but begin downloading full version. Mistake. need to download then non full version. Adobe XI pro is not working at all?

[jamesl97213128]

Can someone help with this?

[sb116]

Hi jamesl97213128

Please share the workflow you are following and do you have a subscription for the Acrobat Pro or you are trying to download the trial?

Also you an refer to the link below and see if it helps:

Download Pro or Standard versions of Acrobat DC, XI, or X

Thanks,

Supriya

[jamesl97213128]

I have subscription to Acrobat XI pro. I lost the app/program a couple of nights ago during a refresh of the computer. Then adobe helped relocate it, however I was downloading the program last night in full version and just as I was completing the download I was cut off power and batt. I am getting an error in a foreign language and cant access my own filed now. ???

[jamesl97213128]

All of my pdf files are locked due to the program error??

[sb116]

Hi jamesl97213128

Please share your Adobe id through the private message so that I can check it at my end.

Also please share the screenshot of the error you get when trying to access your files.

To attach the screenshot you may refer to the link below:

FAQ: How do I capture and post a screen shot or video?

Thanks,

Supriya

[jamesl97213128]

I am able to download but it will not open unless I give up my password to a foreign language window. any one know how to proceed after finish download to get around this request?

[Test Screen Name]

The Acrobat installer does not need a password, though like all others it needs your own system password. That prompt is in your system's language.