Black Lines printing through fields - help!

[Guest]

I am getting this when I try to print anything with a pre-populated field.  Help!  I have uninstalled and reinstalled.  It does work with I print as an image.

[Meenakshi Negi]

Hi stewardswayfinancial

Try referring the troubleshooting steps provided in this KB doc: Troubleshoot PDF printing in Acrobat and Reader and check if it resolves the issue.

Could you please share dot version of Adobe Reader application and OS you are using.

Are you experiencing this issue with a particular PDF? Try to replicate the issue with other PDF's.

Let us know how it goes.

Regards,

Meenakshi

[Guest]

hello meenakshin83966505​,

Thank you for your response.  It is Adobe DC and its Windows 10 Home.

I have gone through the various steps in the Troubleshooting guide to no avail.

Although, when I get to the section called  "Checking printing files (preflight inspection) for syntax-related issues (problems in programming code)", I try to open the Print Production tools (to get to preflight), and I just get redirected to this page: https://acrobat.adobe.com/ca/en/landing/acrobat-pro-ipm-pricing.html  

So I am not sure why this is happening!!

Thanks for any insight you can give.

[Guest]

Oh... I am just realizing that Print Production Tools is a Pro app....am I right?

If that is the case, is there no way to solve my issue without purchasing Acrobat?

[Meenakshi Negi]

Hi ,

This issue has been reported and our team is working on this.

Once we get any information on this, we will update you with that.

Regards,

Meenakshi

[Guest]

Thank you!

[Tariq Ahmad Dar]

Hi All,

Sorry for the inconvenience caused to you. We thank you for your patience and support on this.

The issue is still under investigation and we are working on the fix. Since the issue appeared to start occurring after Windows 10 update, the fix might require some changes from Microsoft and it might take some time.

For now, the team has identified a workaround for this issue “black streaks while printing.”

Here’s the KB article: Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

Regards,

Tariq Dar.

[AshuMittal]

Hi,

We have released an update today that fixes the "Black streaks while Printing" issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, November 03, 2016

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

[Meenakshi Negi]

Moving this to Printing & Prepress

[kaeric43505167]

I have the exact same issue - we're using Windows 10 and a secured PDF.  When we print in B&W or color, the content of the fields is replaced with black lines like in the graphic shown.