Bought an Acrobat Pro DC Subscription but still cannot Prepare Form, Redact

Report · Mar 07, 2016

Hi Adobe and Forum folks,

I have to admit, I am a bit frustrated. I purchased an Acrobat Pro DC Subscription with the express intention of creating fillable forms. Since purchasing/subscribing many tools have opened up for use (including Combine Files, Fill & Sign, Send & Track, etc.), but other tools when clicked kick me to the webpage to buy a subscription...which I already have. These include: Prepare Form, Redact, etc. These should all be included in my Pro DC Subscription, so why am I being ask to pay? How can I 'add' them to my account?

Please tell me what I need to do so my program recognizes me as a subscriber so I can access all the functionality promised. I am logged into my Adobe account.

Thanks.

Myke

Report · Mar 07, 2016

Make sure you're actually opening the files in Acrobat and not in (Acrobat) Reader.