Can't convert a .dwg file to Adobe Acrobat XI

Report · Oct 22, 2016

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info: You are now chatting with Kiran.
Please don’t close the chat window or browser tab since it will end our chat session.

Kiran: Hello! Welcome to Adobe support.

Brian Wilkins: case number: 0188279718

Kiran: Thank you for the information Brian.

Kiran: May I please have your email address registered with Adobe?

Brian Wilkins: bwilkins@garlandind.com

Kiran: Thank you again.

Kiran: Please allow me a moment to search for the information.

Kiran: Your actual case number is -0188279312.As I reviewed your case notes.

Kiran: Please allow me a moment to search for the information.

Kiran: Brian,the resolution of converting .dwg files into pdf format has been kept under research.

Brian Wilkins: And that means?

Kiran: I would need sometime to confirm the resolution and check the resolution with my resources

Kiran: Please allow me a moment to help you further in this case.

Kiran: Please stay connected.

Kiran: what is the version of auto CAD that you are using ?

Kiran: Are we still connected?

Brian Wilkins: AutoCad Lite 2008

Kiran: Thanks Brian

Kiran: Let me check its compatibility.

Kiran: What is the exact version of acrobat ,you are using?

Brian Wilkins: Adobe Acrobat XI Standard (Windows,Univeral English)

Kiran: What is the operating system on which you are working/

Brian Wilkins: Windows 7

Kiran: Thank you Brian.

Kiran: Thanks Brian.We appreciate your patience .

Kiran: Please be online.

Kiran: Brian,I am so sorry,but we support Acrobat XI standard DC on Forums.adobe.com only.

Kiran: Not on chat.

Kiran: Are we still connected?

Brian Wilkins: I received a call that went to my answering machine about an hour ago from Adobe about my case and left a message to call them at 800 833-6687. no response. So where does this leave me?

Kiran: I apologize for the inconvenience Brian.

Kiran: But we came to know now that you have an issue with Acrobat Standard Dc.

Kiran: Only on Adobe forums you will get full support for Auto CAD and Acrobat XI.

Brian Wilkins: But the forums are including other purchasers of this product with problems

Kiran: Can you elaborate Brian,What you see there?

Brian Wilkins: Nevermind, I'll just do it!

Brian Wilkins: Thanks anyway.

Brian Wilkins: Signing-off

info: Your chat transcript will be sent to bwilkins@garlandind.com at the end of your chat.

Kiran: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day.<br>

Kiran: To contact Adobe again, go to <a href="http://www.adobe.com/support/contact" Target=_Blank>www.adobe.com/support/contact</a> for the available options. Please provide your customer number the next time you contact us. <br> Goodbye!

Kiran: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day.<br>

Kiran:

Brian Wilkins: What is my customer #?

Kiran: Your case number is -0188279312.

Report · Oct 22, 2016

Hi brianw40856876,

Are you creating PDF from Acrobat XI itself?

Let me know the exact dot version of Acrobat Xi installed on your system?

What is the Size of the document?

Is there any specific error message that you get while creating pdf from Acrobat XI (Acrobat XI-> File -> Create -> PDF from File)?

Have you tested this issue with other .dwg files?

Regards,

Aadesh

Report · Oct 23, 2016

Hi brianw40856876,

Are you creating PDF from Acrobat XI itself? NO, FROM WINDOWS PULL DOWN MENUE, SEE SCREEN PIC.

Let me know the exact dot version of Acrobat Xi installed on your system? ADOBE ACROBAT XI STANDARD

What is the Size of the document? 314 KB

Is there any specific error message that you get while creating pdf from Acrobat XI (Acrobat XI-> File -> Create -> PDF from File)? DOES NOT SHOW ANY .DWG FILES

Have you tested this issue with other .dwg files? YES

Regards,

Aadesh

Report · Oct 23, 2016

Hi brianw40856876,

Please launch Acrobat application, navigate to File -> Create -> PDF from File and browse the .dwg file to convert it to a PDF.

Also, launch Acrobat, navigate to Help menu & repair the installation. Check for the updates under the Help menu, if any please install. Make sure it is updated to 11.0.18 version.

Let me know if you still experience any issue.

Regards,

Aadesh

Report · Oct 23, 2016

Re: Please launch Acrobat application, navigate to File -> Create -> PDF from File and browse the .dwg file to convert it to a PDF.

.dwg does not show up as a document or file to create.

Can't convert a .dwg file to Adobe Acrobat XI

1 Correct answer