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Can't upgrade from Standard DC 12 -> Pro DC 12

New Here ,
Apr 08, 2016 Apr 08, 2016

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Hi.

I have 4 users, which all got Adobe Standard DC 12 installed.

But now they need Adobe Pro DC 12, and it's not possible to upgrade them.

I tried to uninstall Standard DC 12 completely, and install again with Classic installer - when they open DC and login, it's still the Standard version...

I also tried to run the Cleaner tool - same issue.

Do I need to manually change the license key on the computer - and how?

Or is it user-related, so that the users will need to get the license changed at their profile?

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Acrobat SDK and JavaScript

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New Here ,
Feb 07, 2021 Feb 07, 2021

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same problem here. what a waste of time

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LEGEND ,
Feb 07, 2021 Feb 07, 2021

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There is only one installer for both Standard and Pro. So you have to manage the license.

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New Here ,
Feb 07, 2021 Feb 07, 2021

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I have standard and 7 days trail of pro but ican launch only standard

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LEGEND ,
Feb 07, 2021 Feb 07, 2021

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You can't have both Pro and Standard. It's impossible because it is only one app. One license must win. In your case the perpetual Standard license is beating the Pro trial. Unfortunately, you only get one shot at a trial.

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