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So firstly the issue we have here is that we've been using a customized installer for Acrobat Pro XI which was been fine until recently, except that now every new update since 11.0.15 gets an error when trying to install over the current install. With 11.0.16 and 17 it seems to corrupt the install to some extent (program still works but you get an error about product not being found if you try to run another update patch). I've found that if I do a totally fresh install of Acrobat without our customized package than I can install 11.0.0 and patch it with 11.0.17 and it works fine. Now I just have to figure out a way to push this fix to 250 computers...
So my question is, Can you use the Customization Wizard to create an install package that will also install the latest patch? I'm not terribly familiar with the wizard but it would be cool if you could point it to a file in the directory and say hey run this after Acrobat 11.0.0 is installed. Is this a thing? We have set up various customized settings so I'm hoping I could use the newest ver of the Customization Wizard and create a new package from scratch that also updates Acrobat in the process and it will somehow solve the problem with the current install package. That would save me a lot of time in trying to uninstall and reinstall Acrobat from scratch on every machine. Otherwise I guess I'd have to write a batch file initiating several commands (uninstall, install 11.0.0, install newest patch)
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