Cannot Activate Adobe Pro XI After Hard Drive Fail

[Hartleyts18]

I had a HDD fail and had to install a new hard drive and reload all my programs as Windows 10 backup did not restore correctly.

I re-installed Acrobat Pro XI from an downloaded .exe file about a month ago.

When I opened Adobe in the last month all I got was a dialog box in "Greek" with what I presume was a 30 days countdown. I presume this as the text in it looks like Greek text.

Now all I get is a dialog box with "00" in it with "greek" text.

I have clocked on the highlighted entry and it presents me with what appears to be a form to enter my Serial Number.

I enter my latest serial number (I have upgraded Acrobat several times). This results in a yellow box with "greek" text with the serial number I entered. Entering the same number just results in the same dialog box reappearing.

I have tried previous serial numbers with no positive result.

Any ideas?

[Sarojini_Nagar]

Hi Hartleyts18

Please run this cleaner tool :  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart your system and install Acrobat XI pro from this link : Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if this helps.

Regards

Sarojini

[Hartleyts18]

Sarojini

Hi

I did the above sequence as suggested.

However program will not accept the serial number I have for Adobe Acrobat Pro.

Regards

Jim

[Hartleyts18 · Accepted solution]

I have solved the problem.

Apparently my Serial Number is for Adobe Acrobat Pro X.

All OK