cannot get serial number validated

[Guest]

Hello,

My co-worker purchased a copy of Adobe Acrobat XI Pro for me to use on a project I'm working on.  However, upon installing it, I am not able to validate the serial number. First of all it claims that my computer is offline (which it is not).  Then when I try doing a manual installation with the response code and everything, I get an error message that the serial number entered is not valid and that I should re-install the product and generate a new Request Code using a valid Serial Number.  I have tried this once but it does not fix the problem.  Please advise as to what I need to do to get this license working.

Thanks!

[Meenakshi Negi · Accepted solution]

Hi timothyq70348785,

Let me know the exact error message you get when you try to install the application.

Please validate your serial number using this link : Find your Adobe product serial number quickly

Let me know if this works for you.

Regards,

Meenakshi