Cannot install - CD spoiled

[kian_mengl71649623]

Dear Support,

It is really painful to get a simple CD rom to be exchange.

I have a faulty Adobe Acrobat XI Pro.

I got it from MINE.com.sg

They refuse to change it. Please kindly advice me how to get it installed.

I will prefer to be able to download online.

The copy I bought comes with this install key: 1118-

Due to this is a forum, kindly contact me by mobile or email is fine.

Mobile +65 96888256

Email: hardknoxlee@gmail.com

[Test Screen Name · Accepted solution]

If this is a new purchase, be very suspicious. Acrobat XI has not been sold by Adobe for nearly a year, older versions on sale are often counterfeit. Adobe will also not have stock of old disks.

[kian_mengl71649623]

Hi,

I have bought from MINE.com.sg

their are selling the product at this link:

[link removed mod]

And please confirm it as I am purchasing for my daughter using her student

pass.

I need to better solution, then stating this is highly suspicious is not

helpful.

Adobe is suppose to check who are their re-seller.

Thank you.

[Moved from FREE Reader forum to Acrobat forum... Mod]

On Wed, Jun 15, 2016 at 11:19 PM, Tariq Dar <forums_noreply@adobe.com>

[John T Smith]

>Adobe is suppose to check who are their re-seller.

First, Adobe has agreements with VALID vendors... if that is not a valid vendor, Adobe will not know until someone reports

-Fraud or Piracy https://adobe-3563.quickbase.com/db/bjwuazkwv?a=nwr&ifv=0.html

Second, if the serial number you were given is not fake, you may download and install

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

-or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

[kian_mengl71649623]

Hi John,

Many Thanks for your precise direction to my problem. yes I have install using the download link and my serial no. It works. Simple and fast.

Thank You John.