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cannot open and ask for latest version.

New Here ,
Mar 31, 2016 Mar 31, 2016

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try to open a pdf file but it ask for upgrading to the latest version.

I check for update and it shows the latest version

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Acrobat SDK and JavaScript , Windows

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correct answers 1 Correct answer

LEGEND , Apr 06, 2016 Apr 06, 2016

This is actually the first time I have seen this message. I have seen similar symptoms many times from people who said they were opening in Acrobat or Reader - even when asked to check - and only a screen shot finally confirmed they were not. Sorry to doubt, but this has been universal.

So, in this case I think we can simply believe the message. Your version of Acrobat is very old. I don't know what features in a PDF might give this message.

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LEGEND ,
Apr 04, 2016 Apr 04, 2016

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Do not try to open the file in your browser or email app. Save to desktop, open in Reader using File > Open.

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New Here ,
Apr 04, 2016 Apr 04, 2016

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Dear Sir,

I tried but it gives the same error.

I am using Acrobat 9 Pro version 9.5.5

Joe

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LEGEND ,
Apr 05, 2016 Apr 05, 2016

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‌you said you had the latest version but you say now you have version 9?

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New Here ,
Apr 05, 2016 Apr 05, 2016

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I did a check for update and it came back with the response that I have no more updates needed. It means I had the latest version, right?

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LEGEND ,
Apr 05, 2016 Apr 05, 2016

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We should distinguish an "update" (free minor software improvement or fix) from an "upgrade" (paid for new version). You have updates to version 9. But version 10 (X) was release over 5 years ago. We have then seen new versions 11 (XI) and 2015 (DC). Far from being up to date, 9.5.5 is so old it is out of support, and is no longer eligible for an upgrade at a reduced price.

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New Here ,
Apr 05, 2016 Apr 05, 2016

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Does it mean this particular file cannot be opened by my version of Acrobat?

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LEGEND ,
Apr 05, 2016 Apr 05, 2016

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That is certainly what the message says, and if you are opening it IN ACROBAT PRO that's what it means. My experience is that most people who get this message are NOT DOING THIS. A screen shot might be useful - please don't email it though

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New Here ,
Apr 05, 2016 Apr 05, 2016

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Untitled.png

You said "NOT DOING THIS", what am I not doing?

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LEGEND ,
Apr 06, 2016 Apr 06, 2016

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This is actually the first time I have seen this message. I have seen similar symptoms many times from people who said they were opening in Acrobat or Reader - even when asked to check - and only a screen shot finally confirmed they were not. Sorry to doubt, but this has been universal.

So, in this case I think we can simply believe the message. Your version of Acrobat is very old. I don't know what features in a PDF might give this message.

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New Here ,
Oct 11, 2022 Oct 11, 2022

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Please wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download. For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader. Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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You need to save the file locally and then open it using Adobe Reader, instead of opening it in your browser.

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