Cannot print to HP Color m477fdw printer

Report · Oct 10, 2016

I cannot print to my HP color printer using Adobe Reader. I'm using an iMac with 24 GB. The OS is macOS Sierra. I've tried printing both in color and black and white. I've checked for updates for the printer and Reader and I have the latest version. I also deleted the printer and reinstalled it. I'm able to print with all of my other software. When I look at the print queue it says I'm connect and printing but nothing actually prints.

Report · Oct 11, 2016

Hi allens32501335

Please try the troubleshooting steps provided in this KB doc : Troubleshoot PDF printing in Acrobat and Reader

Could you please confirm the dot version of Adobe Reader DC you are using.

Regards,

Meenakshi

Report · Oct 11, 2016

Thanks for the reply. My version of Adobe Reader DC is 2015.017.20053. I did go through the troubleshooting. I finally just left it alone and the document printed about a half hour later. Very strange. Something is holding up the print, but only with Adobe Reader. I did a shutdown and restarted the computr with the same result. I should have mentioned that I'm printing over WiFi.