Cannot select the cover sheets from Excel, Acrobat Pro X. Error message.

[tienl17128183]

I cannot select the coversheets from a large Excel file to merge to PDF on Acrobat Pro X. I get runtime error message.  t was working last month.  I then uninstalled Acrobat Pro X and reinstalled and got the same problem.   Any thoughts?

[Adorobat]

Hi tienl17128183 ,

Could you please tell what Operating System do you have - Windows/Mac?

Is this happening with this specific file only or with other files as well?

Could you please tell what error message says?

Thank You!

Shivam

[tienl17128183]

Hi Shivam,

We have Windows 7. It appears to be a problem only when selecting the coversheet option from an Excel file. Below is the error message

Thanks,

Tien

[Adorobat]

I was not able to see the screenshot. To add a screenshot, click on Reply>select the image icon>Choose File>select the screenshot>open>Insert image.

Let us know if you face any issue.

Thank You!

[tienl17128183]

Please see attachment of the error message. Thanks.

[Adorobat]

Try to perform the steps given below:

1 - Try to update Windows to the latest.Click Start> Control Panel>Windows Update>Check for updates.

2 - Try to download Microsoft hotfix from here : https://support.microsoft.com/en-us/kb/884538

Let us know about the results.

Thank You!

Shivam

[tienl17128183]

Hi Shivam,

The hotfix link that you provided is for Windows XP. We are running on Windows 2 Pro. Please provide an updated hotfix link.

Thanks,

Tien

[Adorobat]

I apologize for the inconvenience , try to download the package from here : Download Microsoft Visual C++ 2010 Redistributable Package (x86) from Official Microsoft Download Ce...

If that doesn't fix the issue , try to perform the steps which are given in this link :Troubleshoot C++ runtime errors | Adobe products | Windows

[tienl17128183]

Fyi, below is the message that I received after running the package that you provided.

[Adorobat]

Try to repair Acrobat , Open Acrobat>Help>Repair Installation.

If repairing doesn't work , try to remove Acrobat with Cleaner tool from here:Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ​ and restart the Computer and then reinstall Acrobat.

Let us know if you face any issue.

Thank You!

Shivam

[tienl17128183]

Hi Shivam,

We received the same runtime error message after running the cleaner too and reinstall Acrobat. Any other thoughts?

Tien

[Adorobat]

Hi tienl17128183 , ,

Create a new user profile and then try to perform the same task and check if its working fine.

To create a new user account, press Windows key on your keyboard>Control Panel>User Accounts>Manage another account>Create a new account.

After creating a new account, restart the Computer and then check if its working fine.

Let us know about the results.

Thank You!

Shivam

[tienl17128183]

Shivam, please clarify why a new user account need to created. I doesn’t seem to make sense. Can you give me a call at 800-437-6448 ext. 112? Thanks.

[Adorobat]

Hi ,

I would like to mention that the error you mentioned is related to Windows and could be because of user profile.

You can contact support here :Contact Customer Care  , click Still need Help? Contact us  and make sure you are login on Adobe's' website.