Cannot use comment features on multiple PDF's

Report · Oct 11, 2016

We have been using Adobe DC now since it first came out without issue. All of a sudden we are unable to use the draw, comment, call out etc in multiple PDFs at one time. This is something we REALLY need to be able to do. We are also unable to move pages around in the document or between documents anymore. I don't get why this was not a problem until two weeks ago. I know that you are able to use these features in whatever the last document is that you open, but that is extremely inconvenient and I find myself having to open and close documents over and over to create my finished product. If anyone knows of a solution to this issue so we can go back to how it was, I greatly appreciate it. This started happening to all of our computers in the office at the same time so I am assuming it was from an update, but unsure. If we cannot get this fixed its going to make for a really annoying tax season!

Thanks!

Report · Oct 12, 2016

Hi brinas57749219

We tried to replicate the issue on our end without any success.

Could you please share the exact steps of the workflow you do when you experience this issue.

Please let us know the dot version of Adobe application and OS you are working on.

It will be helpful if you can share any screenshot for the same.

Are you experiencing this issue with some particular documents?

Regards,

Meenakshi

Report · Oct 12, 2016

Hi Meenakshi,

I was so frustrated yesterday that I removed all adobe products off my computer and reinstalled. The new update solved my problem. I am now on version 15.020.20039

Report · Oct 12, 2016

Hi brinas57749219

I am glad that your issue is resolved.

Let us know if you need any help.

Regards,

Meenakshi

Report · Oct 14, 2016

I am sad to say, that it is once again not working. Anytime I open more

than one PDF at a time I am still unable to move pages between them or use

the drawing, commenting, call out tools. These are normal PDF documents w/o

security saved from our tax program. This makes no sense...

On Wed, Oct 12, 2016 at 3:48 PM, Meenakshi Negi <forums_noreply@adobe.com>

Report · Oct 14, 2016

Hi brinas57749219

Could you please share the exact steps you do when you experience this issue, so we can replicate this issue on our end.

Also let us know the OS installed on your system.

Regards,

Meenakshi

Report · Oct 17, 2016

Hi Meenakshi,

This is on a Windows 10 Pro system. The steps taken when this occurs is

1) PDF 1 is opened for editing - full use of Adobe tools such as box

drawing tool, call out, etc.

2) PDF 2 is opened for editing - full use of Adobe tools such as box

drawing tool, call out, etc.in PDF 2, BUT can no longer edit PDF 1 using

Adobe tools or cannot move around pages,etc.

4) have to close all PDFs and reopen only the one I want to edit. As you

can see why this is really killing productivity.....

This is the same across all computers in our office that are running the

same Adobe DC Pro on Windows 10. The sourcing of the PDFs or where they are

saved does not seem to make any difference.

On Fri, Oct 14, 2016 at 12:37 PM, meenakshin83966505 <

Report · Oct 28, 2016

Hi brinas57749219,

Sorry for the late response.

We tried to replicate the issue with the steps you mentioned above. It worked perfectly on our end.

Can you share those files with us so we can check them on our end. Please check your inbox as I have shared an email address on the private message where you can send files.

Regards,

Meenakshi