cannot use text comment

[scottstabb]

Acrobat XI Pro "add text comment" not working

Does anyone have an answer for this yet?

chatting with support for hours.

When I click on a document to add a text comment,

1. Acrobat creates a small square (uneditable)

2. Acrobat adds a comment to the comments list

[Meenakshi Negi]

Hi scottstabb,

Please provide the dot version of Acrobat XI and OS installed on your system.

Regards,

Meenakshi

[abhissha]

Hi Scott,

Please double click inside the small square and type something in it.

Thanks,

Abhishek

[scottstabb]

The dot version is .0.14

Double clicking on the square does nothing.

What I had to do was to find a document where comments were made successfully and right click on it and clicked on use as default and un-check the Lock box. 

[abhissha]

Hi Scott,

So unchecking the Lock option under Properties worked for your all the documents?

Thanks,

Abhishek

[scottstabb]

No.  I had to check the box Make this the default AND uncheck the the lock box

.

[abhissha]

Hi Scott,

Please try to recreate Acrobat Preferences by moving Preferences folder to desktop from C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\11.0 and then try to use it.

Thanks,

Abhishek