Canon P-150 scanner - Acrobat DC

[stefan_loeser]

My wife is using a Canon P-150 scanner with the Canon Software. That works fine. Sometimes she gets PDFs per mail, which she wants to convert via OCR into text-pdf. But the OCR-tool in Acrobat DC on her machine doesn't work. We got the message, that the paper capture plugin can't be found. Are any issues known about the combination P-150 and Acrobat DC?

[Lovekesh Garg]

Sorry for the issue you are facing. Can you please repair the Acrobat once from Help> Repair Installation.

Also please update the acrobat to latest(if not) from Help> Check for updates.

Thanks.

[Lovekesh Garg]

Are you still facing this issue or latest update worked for you.

Please provide following information to help us identify and resolve the issue ASAP:

- Acrobat version

- OS detail

- Steps you are doing to run OCR

- Exact error message

Thanks.