color scan showing up black and white

[chrislopukhin]

My color scan is showing up in Adobe Acrobat Pro 9 as black and white image. What am I doing wrong?

[AadeshSingh]

Hi chrislopukhin,

Have you tried to scanner directly through Acrobat and in-directly using the scanner application?

Are you getting same result from both the process?

Make sure Acrobat 9 is updated to the version 9.5.5 & you have installed the latest scanner drivers.

Regards,

Aadesh

[abhissha]

Hi Chris,

May I know whether you are using TWAIN or WIA drivers? Try to use TWAIN drivers with Native mode enabled under Custom Scan option.

Thanks,

Abhishek