Combining multiple Outlook e-mail produces error

[SeanPDL]

I'm trying to create a single PDF, combining multiple Outlook 2016 e-mail on an Exchange server. The result is an error, "No PDF file was created because Adobe Acrobat DC encountered an unidentified error."

Process:

1. Launch Acrobat Pro DC.

2. Select Tools > Create PDF > Multiple Files > Combine Files.

3. At the Combine Files window, click Add Files... > Add Email.

4. The Add Email instructions window appears; Click OK.

5. Per instructions, I drag a couple of e-mail from my Inbox and drop then in the Combine Files window. (The e-mail icons display correctly in the Combine Files window.)

6. Click the Combine Files button.

The e-mail icons appear black with small error icons (Orange triangle with black exclamation point) and the error message appears.

Anyone have any suggestions?

Thanks.

Sean

[prhmusic2]

To do this, I right-click a folder in Outlook and select "Convert [Name_of_folder] to PDF"

[SeanPDL]

Dear prhmusic2,

I appreciate the input. However:

• The example you gave appears to be from an earlier version of Outlook (i.e. pre-2016)
• The "Convert...to Adobe PDF" is not an available option in our version of Outlook

SL

[Mrraj]

Hi SeanPDL,

Please do the following:

1. Check 'Adobe PDF" tab is present in your outlook tool bar or not. If not it means acrobat plugin is not enable in your outlook.To enable it, goto File(Outlook)->Option-> Add-in->Go
2. Check/select Acrobat "PDFmaker office Com Addin", then OK to exit.

After enabling  Acrobat plugin, you can right-click on an folder in Outlook and select "Convert [Name_of_folder] to PDF.

Now try to combine the emails. If you still face some issue,restart outlook and try to combine. It should work.

Waiting for your response.

Thanks,

Mridula