crashes on windows 10

[mark159]

I recently bought two new computers with high end i7 processors and purchased two licenses of Adobe Acrobat Pro DC.  First several files OCR'd without issue.  Now both will not process a complete file.  both crash unexpectedly every time (even test files).  I have uninstalled and reinstalled Acrobat Pro DC and this has not helped.  I did see in the windows log that a dll file is causing it to crash?  Any help would be greatly appreciated as I am way being on servicing client.  THANKS!

[mark159]

Are there any other reports of acrobat pro DC crashing without warning?

[Meenakshi Negi]

Hi Mark Crawford,

Please try to use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to uninstall the Acrobat Pro DC and restart your system.

Then try to re-install it from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if this helps.

Regards,

Meenakshi

[Lovekesh Garg]

Are you still facing this issue?

[aunam]

Hi Mark,

We apologize for the issue you are facing. Please install the latest update available Help> Check for updates. It should resolve the issue.

If not please share Crash logs (you can use https://cloud.acrobat.com/send  for sharing logs).

To create logs please follow these steps.

1. Retry the scenario where Acrobat crashes
2. Do not close the pop-up when Acrobat crash
3. Open Task manager
4. Right click on “Acrobat.exe *32” process and select ‘Create Dump file’
5. It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
   1. Open Run process (Win+R)
   2. Type %temp%
   3. Logs file will be available here with name Acrobat.DMP

Feel free to contact us if you need any further help.

Thanks.