deactivate Adobe Acrobat XI Pro

[marges630]

Trying to deactivate Adobe Acrobat XI Pro on my old computer so I can install it on my new computer.  The Adobe instructions say to sign in, go to Help and select Deactivate.  When I sign in and go to Help, there is no option on the drop down menu that says deactivate.  How do I transfer my existing license to my new computer?

Marge Sedlak

[YatharthS]

Hi marges630,

Please refer to these articles :- Troubleshoot Adobe activation and deactivation issues and error messages

                                              Learn to activate or deactivate Adobe applications

Let me know if it works.

Regards,

Yatharth

[kaka302]

HI,

I have the the issue and there is no  phone or chat support available.

For Acrobat XI , we cannot deactivate  the same way it say  to do for  newer Acrobat  versions.
My old HD died so I cannot uninstall or deactivate on the old HD.

There has to be a way! Pls let us know.

[wLucking]

Yes, Adobe sucks.  They make it impossible to deactivate if you made some mistake, like changed out the CPU in your rig.  Good luck finding a phone number or messaging system to request a manual deactivation in their database. 

[ravinderg62643219 · Accepted solution]

Hi marges630,

To deactivate, launch Acrobat and wait for about a minute and then go to help menu, it should have the option to deactivate.

Regards

Ravinder

[gabrielo97303565]

This does NOT work!!! Repeat does NOT work!!!

[william95758802]

How do you find the help menu on Acrobat XII Pro (for Mac)?

[wpfranks]

Welcome to April 2017

Same Issue.

Need to deactivate license from old computer (as computers are ancient after 2 years) so I can activate the 2 license Adobe Acrobat XI Pro onto my new computer.   NO the method of 'wait a minute then click help' does not work at ALL. I updated, I 'repaired the installation" restarted and NO I do NOT have an ONLINE cloud version.  Wonder why?! The lack of customer care and the overboard attempt at making all customer care phone numbers non existent, and the lack of a simple chat box to help ANY of your customers means I will never purchase another Adobe product again.  $400 for this... barely been 1.5 years and it's useless to move to a new device.

RESPOND TO YOUR CUSTOMERS!!! With ACCURATE INFO!!  Please Do NOT keeping repeating your broken record responses.

[Meenakshi Negi]

Hi wpfranks,

Sorry for the inconvenience caused.

Could you please try uninstalling and then re-installing Adobe Acrobat XI on your old system.

After re-installing, go to Help menu and check if the option is available there.

Let us know how it goes.

Regards,

Meenakshi

[Guest]

So I am having an issue where I show 4 Pro installations and don't have any on my system. DC, but want to unregister the four and can't. Need assistance please.

[ravigour]

Hi rickb-boerne,

Have you tried restating your system?

Regards