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Dialog box about Acrobat DC popping up in Acrobat 11.

Community Beginner ,
Jul 04, 2016 Jul 04, 2016

Dialog box about Acrobat DC keeps popping up after I had to reinstall Acrobat 11. How can I get that to stop?

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Acrobat SDK and JavaScript
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LEGEND ,
Jul 05, 2016 Jul 05, 2016

What exactly does this unwanted dialog box say?

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Community Beginner ,
Jul 05, 2016 Jul 05, 2016

"Hello, Acrobat DC. Thanks for trying Acrobat DC ...."

Then the following boxes: Buy Now, License this Software, Continue Trial

I was not aware that I was/am trying Acrobat DC. How do I get rid of this annoying message?

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LEGEND ,
Jul 05, 2016 Jul 05, 2016

Well, let's check what you have running. Please go to Help > About Adobe Acrobat... What version does it say (e.g. 11.0.15 or 2015.123.12345)?

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Community Beginner ,
Jul 05, 2016 Jul 05, 2016

Version 11.0.16.

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LEGEND ,
Jul 06, 2016 Jul 06, 2016

My guess is that you haven't yet typed in your license details for Acrobat XI. You need to do that before the trial runs out, or it will stop working.

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Community Beginner ,
Jul 06, 2016 Jul 06, 2016

I have been using Acrobat 11 since Dec. 2012. It is registered on the accounts.adobe.com page. Where else do I need to type in my license details?

"Activate an App" says,

Adobe Acrobat XI and X are automatically activated as soon as the software detects an Internet connection.

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LEGEND ,
Jul 06, 2016 Jul 06, 2016

If the software says it is a trial you must type it IN THE SOFTWARE. Nowhere else will help. If you don't see that choice (look closely) what choices does it offer?

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LEGEND ,
Jul 06, 2016 Jul 06, 2016
LATEST

You may assume that the software will go off, find you own a license and use it. Subscriptions do that, permanent licenses don't.

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