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On June 6 2015 I purchased Acrobat Professional; it was an upgrade from Acrobat X Pro. It worked just fine; I purposely upgraded to use the export function. Sometime in January 2016 Acrobat Pro disappeared and Acrobat Reader appeared. If I click on the Adobe Acrobat DC entry on my Start Menu, I'm invited to subscribe to Acrobat DC, which I neither need nor want. Can you help me restore Acrobat Pro and get rid of Acrobat Reader? I'm using a Dell Vostro 1720 Laptop with Windows 7 Home Premium.
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uninstall reader.
clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
restart your computer
install acrobat pro (which every version you want to install and for which you have a serial number).
Downloadable installation files available:
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
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Also, check your subscription status, by going to http://www.adbe.com and looking under Manage Account. You can make sure payments have been OK, the subscription might stop if there is a credit card issue.
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Sorry, http://www.adobe.com/ - originally typed wrong!
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