document will not accept signature error message says cannot be signed

[a_gs15303023]

I have set up a digital signature but when applied to a document it sends it to 'save' and I receive an error message saying document cannot be signed.

I have tried cancelling the signature and re conforming it but this still doesn't work. Suggestions please?

A G Smith

[YatharthS]

Hi ,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Is this happening with all the documents or with this certain one.

Also would request you  to check with different document by recreating the signatures to replicate the issue .

Regards,

Yatharth

[Test Screen Name · Accepted solution]

Signing must save. Are you cancelling that?

[a_gs15303023]

Many thanks for that, very helpful.

AGS