Downloaded PDF not printing

Report · Oct 11, 2016

Hi there, I hope someone can help out. Adobe is the most frustrating system in the world! I have downloaded and printed PDF files from my computer ( not using the cloud, not using Adobe) just downloading and printing. I have done this thousands of times. I hit the printer button, and I get an ADOBE READER window pop up that says, cannot print , then another window that is an ADOBE READER window and it says, NO FILE or NO page selected ( which it is, it is in the print preview window) I have tried to reboot, I have tried other documents and I have tried contacting the worthless customer support via chat message. He said, go to the forum. Thanks ADOBE.

I am on a MAC and have never had this happen. thanks!

Report · Oct 11, 2016

Hi aprilc52671018,

If you uses Adobe Reader application as default PDF viewer, it will open application every time you print PDF.

Please try the following steps only for testing purpose:

Open Adobe Reader application, go to Preferences > Security (Enhanced) and disable "Protected mode at start up".
Go to Preferences > Documents and set View documents in PDF/A mode to Never.

Then try to print files. Let us know if you still experience the issue.

Please make sure that you enable the "Protected mode at start up" after testing.

Regards,

Meenakshi

Report · Oct 19, 2016

Hi aprilc52671018

My apologies as protected mode is not available in Mac.

Please check your inbox as I have replied you on private message.

Regards,

Meenakshi