dynamic stamp displaying wrong user name

[rbaldwin]

I have a user who uses the Approved dymanic stamp.  She had some trouble with her install so we uninstalled and reinstalled it.  Since then, when she uses the Approved stamp, it puts someone else's name on it.  This other user as never used this particular machine and we can't get rid of it.  If someone else does sign into the machine, the stamp is correct.  Others have found an 'Edit Identity' button, but when I right-click on the stamp, I don't have that.  Ideas?  Thanks!

[rbaldwin]

I don’t get it either – that’s why I contacted you! I’ve uninstalled and reinstalled. Reinstalled from files I saved to the network and reinstalled from fresh files from your site. One other thing, if a 3rd person signs in, the stamps work like they’re supposed to. It’s just these 2 users. So let me get these screen shots.

Robyne-

[try67]

Just to clarify, I'm not "Adobe". Just a fellow-user of their software, like yourself...

[rbaldwin]

You’re kiddin’? I assumed I had Adobe support. Had I known that wasn’t the case, I wouldn’t have been so crabby!

[trainingc81819429]

I had a very similar problem and was able to change it in the Edit> Preferences> Identity options.

Thanks George.

[George_Johnson]

Also, when checking the value of Collab.user, be sure to have a file open, preferably one that you just stamped that shows the incorrect name.

[daynamendoza444]

THANK YOU!!

[Brett50B7]

Go to Edit- Preferences- Indentity:  Enter Name, etc....should be good to go