Error code: 213:20

[emilyc20244506]

Hi, I have an error code: 213:20. Would you please help me to resolve the issue at your earliest convenience?

[Tanusree]

Hi,

Please see Licensing error in Photoshop Elements

Resolve the licensing issue and error 213:xx for Acrobat X and Acrobat XI

Let us know if this resolves !

[emilyc30225399]

Hi Tanusree,

Still gives me an error code: 213:19.

Please help.

Thank you,

Emily

[Tanusree]

Alright,

Can you please tell me which product ?

And did you  tried the  license fix tool ?

It is here https://helpx.adobe.com/content/help/en/acrobat/kb/error-213-19-licensing-acrobat/_jcr_content/main-...

[emilyc30225399]

It is for Acrobat X Std.

Yes, I did try the license fix tool but still gives me the error.

[Tanusree]

Please make sure of the below points are not applied on your case.

This issue can occur in the following circumstances:

• In enterprise environments when an OS image with an installed version of Adobe product is deployed.
• In some cases of OS image backup restoration.
• When domain users (Windows) don't have full permissions to above mentioned folders.

[emilyc30225399]

None of these applied to me.

Thank you.

[Tanusree]

I have sent you a PM , please respond to that.