Exporting PDF to spreadsheet and missing data

[Guest]

Up until our last update to Acrobat DC (15.006.30243) we had no issues converting a particular automated PDF to Excel format. Since the update some of the data is lost in the export. I did test and find that when exporting to Word, all the data is there, but the data that is missing in the Excel file is treated as the header and footer data on the Word doc. This has been tested on 3 separate machines by 3 different people and it's consistently missing the same data after export.

Tips/Help?

Thank you

[girijaAgarwal]

Hi 44..44..44 ,

We apologize for the issue you are facing.

Could you please share the files with us @ agarwala@adobe.com.

Also, specify the platform you are using.

Thanks and Regards,

Girija Agarwala

[tammys98046357]

I am having the same issue with missing data when converting a PDF from Acrobat Pro DC to Office 365 Excel.

[girijaAgarwal]

We apologize for the inconvenience caused.

Request you to share the file @ agarwala@adobe.com to get hold of the issue faster.

[Guest]

I'm sorry. The data in the file is something I can't share.

More details though... It was working yesterday for some reason. Me and the user with the original issue were able to successfully convert a file that had not converted correctly before. Now, today, it's not working again. Same as before where it's just missing some of the lines of data.

I'll see if I can get a version of the file that doesn't have any sensitive data in it.