Fill & Sign Issue

Report · Oct 07, 2016

I am attempting to edit a PDF Doc. I can see the PDF document. When I push the fill and Sign button it goes to a white screen shows the general load icon but then gpoes to just the blank screen. I can add comments and other features. I just cannot get it to show up in the fill and sign. Anyone else having this issue? Anyone know how to correct this? I have confirmed my Adobe is up to date as well.

Report · Oct 08, 2016

Hi sdraper0412

Could you please let me know the version of Acrobat installed on the machine?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat

Which operating system do you have- Windows/Mac?

What is the version of the operating system?

To find out the macOS version no, visit this link: Find the macOS version number on your Mac - Apple Support

For Windows OS, visit this link: https://support.microsoft.com/en-in/help/13443/windows-which-operating-system

Try to reboot your machine and then select Fill and Sign and see if the issue still persists.

Let me know if it worked.

Thank You,

Shivam

Report · Oct 10, 2016

Good Morning and thank you for your help,

I am operating on Windows 7 with the Adobe Acrobat Reader DC Version is : 2015.017.20053. I also have a PDFill PDF Writer on my desk top that I usually use in correlation with the reader. I have discovered that is a "Sun Java" program. It is indicating that the program cannot be found. I am currently awaiting response from my IT department to provide the administrator information in order to "Run as Administrator".

Have a great day,