Freezing while highlighting documents

[Guest]

We are having issues highlighting scanned documents, more specifically documents that Adobe does not recognize as text. When freehanding after several marks, the application freezes and becomes unresponsive causing us to close out of the document.

I have the fully updated version of Adobe Acrobat DC and I also have tried to repair the install. We have tested this on multiple machines with multiple documents and the results are the same. This occurs on scanned documents as well as documents that arent scanned.

[Sarojini_Nagar]

Hi jpio123 ,

Please try referring this link : Troubleshoot errors, freezes | Adobe Reader | Windows.

Also let us know the exact version of Acrobat DC you have and the OS version .

Let us know if this helps.

Regards

Sarojini

[Guest]

Hello -

I have performed most of the suggested fixes to no avail. The version I am running is: 15.016.20045

Thanks.

[Guest]

I finished deleting all temporary files and I continue to still have freezing issues.